Service Advisor

4 months ago


Fleetwood, United Kingdom Chris Allen Garages ( Ford Mazda ) Full time

Chris Allen Garages Fleetwood is a family run multi-franchise Ford, Mazda and Quick Lane dealership. With 46 years in business, we are proud to have a loyal customer base, built on quality and trust, and a dedicated team of skilled technicians and friendly customer focussed team members.

We're currently looking to recruit a enthusiastic **Service Advisor** to join our team.
This is a Full Time position (Monday-Friday and alternate Saturdays).

As the first point of contact for most of our customers, you will be the link between our valued customers and ensuring a smooth running of the workshop. From warmly welcoming customers into our dealership, your role will be to ensure their smooth journey from organising and understanding service and repair options, to booking in and presenting the completed job. This will involve liaising with our busy workshop team, parts and sales department.

You'll also be key in ensuring customers are getting the best deal, and that they feel supported and fully advised.
- Previous Service Advisor experience (although this is not essential)
- Experience of delivering outstanding customer service
- Excellent listening and communication skills
- An ability to work in a fast paced environment
- An ability to resolve conflict situations calmly and professionally
- Be computer literate and have previous experience of using a Dealer Management System (preferably Pinnacle or similar)
- Be well organised and empathic
- Ability and willingness to up-sell
- A Full Driving Licence
- In return, we will offer you a fantastic progressive working environment, competitive salary and commission package, discounts on vehicles, parts and servicing, and the opportunity to develop and up skill.

Pay: £26,000.00-£33,000.00 per year

Work Location: In person


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