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Administration Apprentice
4 months ago
Working under full supervision at all times, the postholder will support trained staff in providing a confidential administrative activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures.
Administration Apprenticeship - Customer Service
15 month Fixed Term Contract
30 - 37.5 hours, Monday - Friday
**Location**: Coventry
The salary for the first six months is 4.81 per hour rising to £6.83 per hour dependent on progression for the remainder of the apprenticeship.
The Customer Service Apprenticeship programme will provide post holders with the opportunity to learn vocational skills by working as part of a busy Administration team, providing administrative support, whilst also studying towards a nationally recognised qualification in Customer Service.
Working under supervision, the post holder will be required to achieve work-related competencies over the 15 month period in order to achieve the full Apprenticeship.
The full Apprenticeship framework will require post holders to complete:
Level 2 Diploma in Customer Service
Functional Skills - Maths and English (Level 1) if not already achieved
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Post holders will be employed by UHCW on a 15-month Fixed Term Contract for the duration of the Apprenticeship programme, and will enroll with a local education provider to undertake the Customer Service qualification. Hours of work will be within the core office hours of 8.00am-6.00pm, working a maximum of 7.5 hours a day Monday to Friday for a minimum of 30 hours a week, and will include time to attend a study day on a monthly basis.
**All applicants must be**:
Aged 16+
Resident in the UK/ EEA for the last three years
Must NOT be in any form of formal government-funded education
Respond to day-to-day enquiries referring to appropriate staff as necessary.
Process allocated workload on a daily basis.
Liaise with internal departments and on occasion external agencies where required.
Assist with maintaining manual and electronic filing systems as required by the department.
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
Undertake basic administrative tasks as required.
Input data onto computerised systems as required by the department.
Assist with the distribution of incoming/outgoing post.
Work within Trust and departmental procedures to ensure that standards and deadlines are met.
Provide appropriate cover in the absence of other members of the team
For further details of the role please see the attached job description.
