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Apprentice Sales Advisor
2 months ago
Provides first-class sales/customer service by answering any questions the customer might have about our Insurance products. Acts as a liaison between customer and insurer, expertly advising and selling product(s) to customers that meet their demands and needs.
**Reporting Structure**
- Managing Director
- Director of Internal Controls
- Call Centre Manager Primary
**Responsibilities**
- Demonstrates advanced sales and products knowledge
- Ensuring all calls are dealt with in line with Service Level Agreements
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively identifying customer complaints
- Participates in team meetings to ensure adherence to best practices and continuing expectations
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Preparation for one-to-one reviews
- Follows up with any clients to make sure that they are satisfied with product
- Understands how to make products appeal to consumers based on the environment and current trends
- Assists other sales consultants how to make sales to potential consumers
- Always looks for new ways to make products attractive to customers
- Building long term relationships with new and existing customers
- Paying attention to competitors and their activities within the industry
- Working closely with other departments and finding opportunities to cross sell
- Adhering to Company Policies and Procedures ensuring compliance and competence
- Adhere and support to any requirements in relation to audit requests
- Develops and adheres to own personal objectives and targets within agreed timescales
- Undertake additional tasks as directed by Management and/or senior staff
- The job holder must accept and partake in priority training necessary to ensure they have full awareness of FCA rules in relation to the Sales and Service process.
**Skills & Experience**
- Self-motivated and pro-active to achieve daily targets
- Strong oral communication with an excellent telephone manner
- Adherence to processes and service standards
- Strong team player
- Reliable and Dependable
- Effective Time Management Skills
- Friendly
- Product Knowledge
- Ambitious and driven personality with a hunger for success
**Qualifications (* required / essential)**
- GCSE Maths & English Grade 4 or above
**Employee Benefits**
- 20 days holiday plus bank holidays PLUS an additional day off during the week of your birthday
- Staff pension
- Long service awards (e.g. increases in holiday allowance)
- Staff discount (PLUS discount for your friends & family too)
- JTC Rewards App
**Salary**:
- APP 1 £5.28
- APP 2 £5.50
- APP 3 £6.00
You will complete Functional Skills Maths and English if not already achieved. You will complete the Level 2 Customer Service Practitioner Standard and will be supported by Optimum Skills.
**Job Types**: Full-time, Apprenticeship
**Salary**: £5.28-£6.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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