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Vehicle Customer Service Advisor Apprentice

7 months ago

Sunderland, United Kingdom Steer Commercial Full time

Apprenticeships at Steer Commercial offer a great opportunity to open the pathway for a life-long career in the accident repair industry. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Customer Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

You will be based at our accident repair centre in Sunderland gaining practical skills and work experience, learning while you earn, mentoring by a senior qualified technician.

**To start an apprenticeship with us, you need to**:

- Be at least 16 years old
- Be willing to work Monday to Friday 8am - 4.30pm
- Be prepared to commit to your apprenticeship

**You will cover**:
A CSA will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

**A qualified apprentice will be able to**:

- Be a confident first and last point of contact with customers
- Take customer and workshop orders
- Communicate effectively with both customers and the vehicle technicians
- Manage customer complaints
- Offer advice and guidance for vehicle care, warranty retention and warranty claims
- Sales/advice for accessories and modifications
- Collate information an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

**Once the apprenticeship is complete they will be able to**:

- Take orders from customers both face to face and over the phone
- Maintain an ordered stock room and find parts from stock
- Raise invoices
- Liaise with other members of staff
- Customers may include members of the public, service departments of dealerships, and garages
- Advise on accessories and modifications

**Why should you choose Steer Automotive Group?**:
Steer Automotive Group is the largest accident repair group in the UK. By joining us, you will be given the chance to shape the future of the accident repair industry whilst developing a successful career for yourself.

We are proud of the value that we add to our customers, we are constantly adapting and developing to meet the requirements of the advancements in technology in the modern-day vehicle. We help our people reach their full potential by providing training, coaching and opportunity to grow. Our team work collaboratively across the whole of our business to support and develop new skills.

**Salary**: £10,004.80-£15,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person