Apprentice - Customer Advisor

7 months ago

Sunderland, United Kingdom B&Q Full time

**About the role**

**Customer Advisor - Apprenticeship**

**Full time / Part time - minimum 24 hours per week**

**15 Month Fixed Term Contract**

**Shifts available Monday - Sunday, 7.00am - 10.00pm**

**£10.60 per hour**

**B&Q Sunderland**

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and learn how to deliver a great customer experience and sell the right products to grow sales through our apprenticeship program.

**Key responsibilities**

**Key Training responsibilities as a Customer Advisor Apprentice**:

- Work closely with your Lifetime regional trainer making sure you have regular 1-2-1’s on how you are progressing with your apprenticeship.
- Learn how to actively approach customers and how to engage with them naturally, putting this into practice and demonstrating how to have great conversations and helping them find everything they need to complete their project.
- Shadow your colleagues to learn and understand how to give the best customer service.
- To experience how the store works, you will spend time in all departments shadowing your colleagues and demonstrate what you have learnt with your Lifetime Regional Trainer.
- Experience and learn different departments, an example of your 12 months would look like:

- Months 1-3 Front End
- Months 3-5 Outdoor
- Months 5-7 Décor
- Months 7-9 Building
- Months 9-10 TradePoint
- Months 10-12 Showrooms.
- Learn how to work with colleagues in the department you are training in. Understand how to support them, sharing their knowledge and expertise to help you give great service, and learn about the store.
- Learn about the different types of customer communications, the types of customer challenges and how to either deal with them or the escalation process.
- Learn and understand the importance of customer feedback, how to share it with your Unit Manager/Trading Manager, and how this can improve service and processes within your store and the business.
- Learn and understand how to utilise all available tools and systems to help maximise sales, ensuring your customer has everything they need to complete their project.
- Learn and understand MyLife to support you with your apprenticeship, taking responsibility to complete modules and updating your skills endorsements with your line manager.
- Learn how product/project availability is maximised within the department you are training in and how this helps your customer.
- Learn about the processes relevant to the department you are working in and how they help your store, the business and your customers.
- Learn how to take personal responsibility for being legally compliant.

**Required skills & experience**
- Good communication skills
- Team working
- Communicating and helping customers
- Desire to learn and put new skills in to practice

**What you’ll need to succeed**:

- A passion for learning
- Be hardworking and looking for variety and a fast-paced working
- environment, with an opportunity to learn in all areas of the shop floor
- Want to develop new skills and put in to practice what you are learning
- Build a positive and effective relationship with your regional trainer
- Be committed to attending 1-2-1 six weekly sessions with your regional
- trainer
- Be committed to completing the apprenticeship and achieving your
- qualification
- Committed to your apprenticeship

**Once you have completed your apprenticeship you will be required to**:

- Take part in a discussion around your apprenticeship, your experiences and what you have learnt
- Complete a multiple-choice test and an observation
- Complete and pass an End Point Assessment

**What's in it for me?**

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities**. **You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

LI-Onsite

  • Vehicle Customer Service Advisor Apprentice

    7 months ago

    Sunderland, United Kingdom Steer Commercial Full time

    Apprenticeships at Steer Commercial offer a great opportunity to open the pathway for a life-long career in the accident repair industry. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. What will I be doing? A dedicated pathway...

  • Apprentice Aftersales Advisor

    7 months ago

    Sunderland, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...

  • Quality Advisor

    7 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Apprentice Parts Advisor

    7 months ago

    Sunderland, United Kingdom Stoneacre Full time

    Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. Job Purpose To observe and gain knowledge and skills of how to identify customer’s needs. To assist in capturing information relating to the supply of vehicle parts for the repairs,...

  • Customer Service Apprentice

    2 weeks ago

    Sunderland, United Kingdom B-Skill LTD Full time

    Through your qualification as an apprentice, you can earn while you learn. B-Skill are proud to be working in partnership with Wendy’s Place Café in the heart of Sunderland. An exciting opportunity has arisen for a Customer Service Apprentice to join their family ran business. This is a great opportunity for someone who has a genuine interest in...

  • Customer Service Apprentice

    2 weeks ago

    Sunderland, United Kingdom Sunderland City Council Full time

    Fixed Term - 16 months Sunderland City Council has an exciting opportunity for 2 enthusiastic individuals to join the Customer Service Network as Customer Service Apprentices. In this role, you are provided with full training to enable you to deliver an efficient, effective and responsive enquiry service to customers. You will be working in a busy but...

  • HR Advisor

    2 weeks ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    We have an exciting opportunity for a HR Advisor to join our team in Sunderland, to provide an efficient and effective HR support to the business and HR Business Partner. You will support HR activities ensuring they are in line with company policy and procedure whilst maintaining a high level of confidentiality at all times. You will be the first point of...

  • Customer Advisor

    7 months ago

    Sunderland, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in The Bridges shopping centre, Sunderland on a 12 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...

  • Customer Advisor

    7 months ago

    Sunderland, United Kingdom B&Q Full time

    **About the role** **Customer Advisor outdoor/building** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sunderland** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 months ago

    Sunderland, United Kingdom Pavers Full time

    **We have a part time Customer Advisor opportunity to join our Pavers team in The Bridgers Shopping Centre Sunderland on an 8 hours per week contract. This location is easily accessible by public transport an parking is available, but incurrs a local charge.** **You’ll need good availability as the role will include a mixture of weekend and weekday...

  • Customer Service Advisor

    5 days ago

    Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £27,000 per annum.Customer Service Advisor benefits:Loads of transport linkseasy to get into the office. Fully kitted out Recreational Space including PS5, and a Pool Table, perfect to chill out in on your breaks.Enjoy incentives regular recognitionstore discountsTraining is included to prepare you...

  • Customer Service Advisor

    4 days ago

    Sunderland, United Kingdom Back 2 Work Careers Full time

    Were recruiting for Customer Service Advisors to earn £11.44 per hour.Work from home fully remote and telephone experience isnt essential. Career progression available.Customer Service Advisor benefits:A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTraining is included to...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom Hays Travel Limited Full time

    **About Hays Travel** As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a...

  • Customer Service Advisor

    4 days ago

    Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn £11.44 per hour.Work from home fully remote and telephone experience isnt essential. Career progression available.Customer Service Advisor benefits:A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTraining is included to...

  • Customer Service Advisor

    4 days ago

    Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn £11.44 per hour.Work from home fully remote and telephone experience isnt essential. Career progression available.Customer Service Advisor benefits:A range of discounts for leading Highstreet brandsCompany pensionFlexitime consideredReferral programme availableComprehensive salaryTraining is included to...

  • Customer Service Advisor

    2 weeks ago

    Sunderland, United Kingdom Major Recruitment Full time

    CUSTOMER SERVICE ADVISORS - SUNDERLAND!!! TEMP TO PERM This is your opportunity to join one of the country's leading brands in the Parcels market. Our client are a premium parcel carrier and we take pride in ensuring our customer experience is the best in the market. We are looking for contact centre Customer Experience Advisors to join an exciting new...

  • Customer Advisor

    7 months ago

    Sunderland, United Kingdom RWR Recruitment Full time

    **Customer Service Advisor** **Peterlee** **£21k-£22.9k base + £3,360 OTE + £500 probation bonus.** **Do you have Customer Service Experience?** **Are you able to build a rapport with customers?** - Taking or making telephone calls from/to customers in relation to their motor vehicle accident. - Promote and upsell products to the customers - While...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor - Sunderland Riverside, SR5 area.** - Competitive salary range of £24,000 to £30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care Are you a driven individual with a passion for connecting talented...

  • Customer Service Advisor

    7 months ago

    Sunderland, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0671117561 Applicants **£11.44 - £14.87 Per Hour** - Full Time**Temporary** **Sunderland, Tyne and Wear** **Customer Service And Call Centre** **Job Description**: **CALL CENTRE ADVISORS** **Full time role** **Based in Sunderland** **May Start** **24 Hour Shift pattern** We are actively looking for call centre customer...

  • Customer Service Advisor

    2 weeks ago

    Sunderland, United Kingdom Clarkson Owens Recruitment Ltd Full time

    Clarkson Owens are working with a major financial organisation who are looking to add multiple new customer service advisors to their team in Sunderland. This company is world renowned, and one of the biggest in the UK. Multiple start dates. No necessary customer service advisor experience, just an eagerness to learn. This role will be within the...