Apprentice Parts Advisor

5 months ago


Sunderland, United Kingdom Stoneacre Full time

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.

Job Purpose

To observe and gain knowledge and skills of how to identify customer’s needs.

To assist in capturing information relating to the supply of vehicle parts for the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.

To attend all relevant training and academy courses as required.

**Reports to: Parts Advisor / Mentor**

Key Responsibilities
- Advise customers about necessary Parts for routine maintenance / repairs.
- Answer telephone queries and respond to customers’ needs.
- Collect data from customers to facilitate and qualify the customer requirements.
- Pre-condition repair order documents to ensure all parts are ordered.
- Deal with queries and complaints in a professional manner.
- Demonstrate consistent good customer service.
- Explain parts requirements and the charges to the customer.
- Adopt flexibility to meet the needs and demands of the business.
- Maintain a safe working environment

**Key Competencies**:

- ** Communication**

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.
- ** Customer Focus**

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.
- ** Analytical Ability**

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.
- ** Effective Control**

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
- ** Relationship Building**

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
- ** Technical Ability**

Demonstrates and maintains an appropriate level of technical expertise for a parts advisor in the motor industry.
- ** Brand Alignment**

Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

**Personal Qualities**

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in our parts division which requires theory knowledge and practical ability to complete.

**Qualifications**
- GCSE Maths and English or equivalent.
- Computer literate, especially Microsoft Office / Excel.
- Will be enrolled on a Level 2 Customer Service / Retailer Standard - Duration of apprenticeship 12 months

**Future Aims**

Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Parts Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


  • Parts Sales Advisor

    5 months ago


    Sunderland, United Kingdom Motor Parts Direct Full time

    We are currently seeking a Parts Advisor to join the team at our **Sunderland **branch. You should have good knowledge of automotive parts. We are looking for someone with previous experience working as a parts advisor or other relevant experience within the motor trade. You should be proactive; sales driven and maintain an outstanding level of service....


  • Sunderland, United Kingdom Pulman Group Full time

    **What does a Parts Advisor do?** A Parts Advisor is a key role interacting with all areas of the business including sales, service and customers. Some of the duties can include: - Involvement in the pre-planning of the business day to ensure a seamless customer experience. This can include the consistent delivery of basic customer service and meeting and...


  • Sunderland, United Kingdom Arnold Clark Full time

    We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...


  • Sunderland, United Kingdom Steer Commercial Full time

    Apprenticeships at Steer Commercial offer a great opportunity to open the pathway for a life-long career in the accident repair industry. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. What will I be doing? A dedicated pathway...

  • Parts Advisor

    5 months ago


    Sunderland, United Kingdom Quickco Full time

    **Parts Advisor** **Quickco Sunderland** **Salary of £23,059 with £5,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible...

  • Parts Advisor

    5 months ago


    Sunderland, United Kingdom Pendragon Full time

    **Parts Advisor** **Evans Halshaw Renault Sunderland** **Salary of £22,435 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Parts Advisor

    5 months ago


    Sunderland, United Kingdom Quickco Full time

    **Parts Advisor** **Quickco Sunderland** **Salary of £23,059 with £5,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible...

  • Parts Advisor

    5 months ago


    Sunderland, United Kingdom Evans Halshaw Renault Full time

    **Parts Advisor** **Evans Halshaw Renault Sunderland** **Salary of £22,435 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Parts Advisor

    5 months ago


    Sunderland, United Kingdom Quickco Full time

    **Parts Advisor** **Quickco Sunderland** **Salary of £23,059 with £5,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible...

  • Parts Advisor

    3 weeks ago


    Sunderland, United Kingdom CV-Library Full time

    Sunderland Commercial Ref: VA2303 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * Pension contributions * Referral bonus scheme * Enhanced parental leave * Enhanced sick pay * Talk to us about flexible working * VIP Awards –...

  • Parts Advisor

    3 weeks ago


    Sunderland, United Kingdom CV-Library Full time

    Sunderland Ref: VA2316 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible...

  • Parts Advisor

    3 weeks ago


    Sunderland, United Kingdom Steer Automotive Group Full time

    Parts Advisor Sunderland Commercial Ref: VA2303 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards –...

  • Parts Advisor

    3 weeks ago


    Sunderland, United Kingdom Steer Automotive Group Full time

    Parts Advisor ​Sunderland Ref: VA2316 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...

  • Parts Advisor

    4 months ago


    Sunderland, United Kingdom Lookers Plc Full time

    Overview: **Location: Sunderland** **Salary: £23,000 per annum; plus bonus with OTE of £26,000** **Hours of Work: (42) Monday to Friday 08:30 to 17:00 and Saturdays (rota basis) 08:30 to 12:00** Lookers are opening a new Franchised dealership in the Sunderland area, and as a result we have a rare and exciting opportunity for an experienced Parts Advisor...


  • Sunderland, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Apprenticeship** **Full time / Part time - minimum 24 hours per week** **15 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Sunderland** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...


  • Sunderland, Sunderland, United Kingdom Ingenia Recruitment Full time

    Job Title: Senior Parts AdvisorWe are seeking a highly skilled and experienced Parts Advisor to join our team at Ingenia Recruitment. As a key member of our team, you will be responsible for sourcing and procuring parts for our clients.Key Responsibilities:* Sourcing and procuring parts from various suppliers* Developing and maintaining strong relationships...

  • Parts Advisor

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Steer Automotive Group Full time

    Exciting Opportunity: Steer Automotive Group is seeking a knowledgeable and experienced Parts Advisor to join our team in Sunderland.As a leading provider of automotive accident repair services, we are committed to delivering exceptional service to our valued customers. Our team embodies integrity and excellence, and we are looking for a skilled professional...

  • Parts Advisor

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Steer Automotive Group Full time

    Exciting Opportunity: Steer Automotive Group is seeking a knowledgeable and experienced Parts Advisor to join our team in Sunderland.As a leading provider of automotive accident repair services, we are committed to delivering exceptional service to our valued customers. Our team embodies integrity and excellence, and we are looking for a skilled professional...

  • Parts Advisor

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Steer Automotive Group Full time

    About Steer Automotive GroupWe are a leading automotive accident repair provider dedicated to offering exceptional services to our valued customers. Our team is committed to integrity and excellence, and we are seeking a knowledgeable and experienced Parts Advisor to join the team at our Steer Commercial Sunderland site.About the RoleAs a Parts Advisor with...

  • Parts Advisor

    3 weeks ago


    Sunderland, Sunderland, United Kingdom Steer Automotive Group Full time

    About Steer Automotive GroupWe are a leading automotive accident repair provider dedicated to offering exceptional services to our valued customers. Our team is committed to integrity and excellence, and we are seeking a knowledgeable and experienced Parts Advisor to join the team at our Steer Commercial Sunderland site.About the RoleAs a Parts Advisor with...