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Customer Service Advisor – Part Time

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Sunderland, United Kingdom MTrec Ltd Commercial Full time

Rewards and Benefits On Offer; * Great Working Environment – a very friendly culture and team atmosphere * The opportunity to work with a dynamic and cultured team of professionals * A permanent position * Onsite parking is available. * Immediate startsThe Company you will be working for;Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.The Role you will be doing; * Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely. * You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines. * Deliver excellence in Customer Service and Technical advice. * Update all customer contact notes onto the company’s computer system and database. * Take customer payments. * Issue replacement products as required. * Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions. * Ensure all technical enquiries received by e-mail are managed and cleared. * Admin duties when required, such as data entry, spreadsheets, and other office tasks. * Authorise service calls received from engineers on site. * To undertake the necessary and relevant training on company products. * To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business. * Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy. * Ensure to adhere to companies Health & Safety policy & procedures.About you; * Previous Experience working a Technical related support role is advantageous. * Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller. * Experience of working in a Customer Service orientated role & have a solid understanding of good customer service. * Capable of handling high call volumes at all levels including demanding calls. * Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls. * Reliable and punctual. * Strong competency and ability to use various computerised systems with good typing skills. * Experience in using Microsoft Office based systems, including CRM