German Speaking Customer Service

6 months ago


Stockport, United Kingdom Apollo Scientific Full time

**Join our team**

**Role**:F/T permanent

**Hours**: 37.5 per week - Monday to Friday 9am to 5pm

**Salary**:£25,000 per year

**Customer Service Consultant**

We are looking for service-driven individuals who will be responsible for driving sales by ensuring customer satisfaction through a high level of customer service within the daily tasks.

**Key tasks**:

- Accurately processing customer orders, releasing to the warehouse and sending customer order confirmations
- Effectively dealing with customer queries and complaints in a timely manner ensuring customer satisfaction
- Managing the customer backorder queue by providing timely updates and liaising with Purchasing department
- Ensuring sales growth through achieving high levels of customer satisfaction
- Providing relevant feedback from clients to Sales Opportunities Co-ordinator where relevant to enhance opportunities and escalating issues/ providing client feedback for assisting future growth to Head of Sales as required.
- Identify, record escalate and highlight opportunities to improve sales.

**Special Skills / Knowledge / Abilities**:

- Good IT skills with full competence within Microsoft 365 package, SAP Business One (preferred but not essential), webchat software (preferred but not essential)
- Quick thinker and good ability to problem solve.
- High level of attention to detail ensuring customer satisfaction and reducing non-conformances
- Willingness to understand a customers unspoken needs to be able to go above and beyond and deliver the highest levels of customer satisfaction
- Ability to communicate effectively and clearly in all formats.
- Strong interpersonal skills and ability to demonstrate effective conflict resolution.
- German speaking

**Benefits offered**:

- Investment of Training & personal development
- Pension
- Group personal pension (company contribution of 7.5%, employees 5%).
- Holidays
- 24 days per year plus bank holidays (increases in line with length of service).
- Team / social events / charity events
- On Site Gym and games room
- Corporate Social Responsibility
- On site free parking

**NO AGENCIES, PLEASE.



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