Customer Service Advisor

7 months ago


Stockport, United Kingdom HG Stephensons Ltd Full time

**Customer Services Advisor - **Permanent contract

**Working Hours **Monday to Friday 9.00 to 17:30, 9.30 to 15:00 every 6th Saturday.

This is not a typical inbound telephone or sales-oriented advisor role. We pride ourselves on our levels of customer service and ability to provide expert advice. You will join a valued, friendly, and approachable team working together passionately to help our customers (e.g. restaurants, bars, and hotels).

**The Role**
- As our first point of contact on the phone, you will handle and direct all enquires.
- Place orders and advise of the right product choice.
- Check product availability, accuracy of customer details, and order information.
- Keep up-to-date with products so that you can effectively advise the customer.
- Work closely with the purchasing, warehouse, and accounts teams.
- Progress to work closely with a Sales Representative as their first point of contact.
- Develop more complex skills to process decorated and international orders.
- Love speaking to customers over the phone.
- Be passionate to deliver results and exceed customer expectations.
- Have strong previous call handling experience.
- Enjoy working at a fast pace.
- Able to work productively in a setting that is sometimes high-pressure.
- Love being part of a team in a vibrant environment.
- Have great accuracy and attention to detail.
- Able to rapidly learn new tasks and quickly retain information to memory.

**Benefits**
- Salary: Up to £23,400
- 20 days holiday + 8 bank holidays.
- Sociable hours.
- Good transport links & free parking.
- Company Pension Scheme, with Life Assurance.
- Employee Assistance Programme.
- Cycle to work Scheme.

**About us**

**Job Types**: Full-time, Permanent

Pay: Up to £23,400.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stockport, SK2 6EQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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