CBD Customer Service Representative

2 weeks ago


Stockport, Stockport, United Kingdom Bonbon Languages Full time
About the Role

We are seeking a highly skilled CBD customer service representative with expertise in the German language to join our team at Bonbon Languages. This is an exciting opportunity for a motivated individual to provide exceptional support to customers in Germany and contribute to the growth of our medicinal-grade CBD business.

Key Responsibilities:

  • Handle customer inquiries via email and live chat, focusing on delivery and product information
  • Assist German-speaking customers with prescription-strength CBD products
  • Liaise with doctors to obtain advice and adjust prescriptions as needed
  • Manage issues related to delayed or missing shipments
  • Maintain accurate records of customer interactions, prescriptions, and deliveries in our CRM system

About You

We are looking for a candidate with:

  • Fluent German and English language skills (written and spoken)
  • Previous experience in customer service, ideally in healthcare, pharmaceuticals, or wellness sectors
  • A strong interest in CBD products
  • Excellent written communication skills and the ability to manage high volumes of email inquiries
  • Attention to detail and accuracy when handling medical prescriptions and orders
  • The confidence to work with healthcare professionals and handle sensitive health-related issues
  • Ability to work remotely and manage time effectively
  • Familiarity with CRM systems is a plus
  • A solution-oriented approach to customer service

What We Offer:

  • A competitive salary of up to £30,000 per annum, with a preference for candidates seeking around £25,000
  • 24 days of paid holiday per year, plus bank holidays
  • Flexible working hours (37.5 hours per week)
  • Bupa health insurance and a comprehensive benefits package
  • Fully remote work arrangement with occasional travel to our UK office
  • The opportunity to work with an inspiring and highly respected CEO who values employee growth and development

About Us

We are a dynamic company specializing in medicinal-grade CBD oil, available on prescription. As we continue to grow, we need dedicated individuals like you to help us deliver exceptional customer experiences. If you're passionate about CBD and have a flair for customer service, we encourage you to apply for this role.



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