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National Accounts Service Co. Ordinator

4 months ago

Bury, United Kingdom E.ON Control Solutions Full time

**JOB TITLE**

National Accounts Service Coordinator

**REPORTING TO**

National Accounts Lead Service Co-ordinator

**DIVISION**

150 - National Accounts

**VACANCY TRACKING NUMBER**

ECS/RR/00326

**JOB DESCRIPTION**

This role requires the successful individual to provide an end-to-end service administration and coordination role ensuring the work streams for each of our Key National Account Customers meet their requirements. Timely, accurate administration of each required process flow, that will vary for each customer & CAFM system, to ensure we deliver our contractual Service Level Agreements from receiving the initial call request though to final invoice and work closure.

**MAIN DUTIES AND RESPONSIBILITIES**

Professional Customer & Client Focus

Setting up and ownership of our Focal Point and VX Work Streams
Co-ordination of Regional and Local Engineering VX Schedules

Developing and montoring accurate and timely PPM Schedules and diaries

Quotation repository onto customer Computer Aided Facility Management systems
Invoice and Invoice management including regional chases and escalations

First time debt chases and Coordination with Finance and Credit Control Teams

Ability to use different client Computer Aided Facility Management (CAFM) systems

Assist Contract and Account Managers with reporting requirements

Raising and Management of Supplier Purchase Orders

**KPIs OF ROLE**

TBC

**SPECIFIC JOB KNOWLEDGE, SKILLS AND EXPERIENCE**

ESSENTIAL

Flexible work outlook as work can be varied to meet specific customer demands

Good problem solving mindset in respect to solving problems and meeting customer SLA's

Excellent written and verbal comunication skills

Ability to work in an enviroment where customer demands can and do cause priority conflicts

Excellent working knowledge of MS Office suite of tools especially Outlook, Excel and Word

Accountability for managing own workload and assisting others as demands dictate

DESIRABLE BUT NOT ESSENTIAL

Previous Experience of CAFM systems

Experience of first line management of customer expectations

Intermediete Financial Awarness of Profit Margins, Sales and Cost Budget impact and control

Basic knowledge of HVAC Building Management Systems and Controls

**E.ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E.ON employees to familiarise themselves with E.ON’s Information Security Policies and associated documentation.**

**These documents are freely available on the E.ON Intranet and should be fully understood.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bury: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bury

Reference ID: ECS/RR/00326