National Accounts Project Co-ordinator
5 months ago
This role requires the successful individual to provide end-to-end project coordination ensuring the work streams for each of our key National Account customers meet their requirements.
Responsible for the end-to-end Project Management Support to the National Account base
- Allocate work and coordinate resource movement to ensure Project Timescales are met.
- Make certain the VX diary is proactively managed with work orders (tickets) planned accordingly.
- Coordinate and audit the Project Manager’s ISO 90001 files for constancy and compliance.
- Work with Project Managers to ensure project deliverables are achieved.
- First Chase of Project Accounts with Bad Debt >Terms of Contract
- Project Procurement support to Project Managers
- Complete, help and assist in the production of HSE mandatory documentation including project closure O&M’s
- Undertake appropriate other Project-related work tasks and duties as directed by line manager.
**People & Communication**
Departmental awareness and cross-functional information sharing and management.
Work close and communicate with E.ON colleagues always
- EMC Customer Support team, where applicable - including communicating all current in progress sites
- MES Regional Management and Administration teams
- Service Delivery Managers (SDM’s) and Senior Management in times of escalation.
- Understand and proactively manage Issues and Actions for each Project in National Accounts
**Project Deliverables**
Expected Project performance in line with Project Scope and Budget
- Understand the unique deliverables for each Project in terms of Time, Cost, and Quality
- Compile and update weekly/monthly RAILs for Project Reviews
- Monitor project budgets and report margin erosions to PM and National Accounts Contracts Manager
**Escalation Management**
Early dispute resolution
- Work proactively with the team to ensure a limited number of business shortfalls are escalated
- Proactively communicate upward areas of delivery concern to line manager
- Understand resource requirements and how to escalate any issues
**Systems, Processes and Procedures**
Deliver excellent customer service
- Full working knowledge of business systems (VX Platform or equivalent, SharePoint, Focalpoint, and Dimensions)
- Promote consistent systems and processes usage across all MES regions and the EMC teams
- Ensure FP Budgets are properly maintained
- Continually review work methods and procedures to drive operational improvements
- Ensure monthly WIP actions are resolved in a timely manner in line with monthly financial deadlines
- Assist the project team in the production and analysis of monthly financial forecasting requirements
**Business Opportunity**
Advise on business development opportunities in the projects and customers you work with
- Add value to the working environment by bringing new ideas forward to debate
- Discuss with National Account Project Managers opportunities identified whilst dealing with customers
- Help to identify and initiate suppliers and vendors to benefit and increase the company supply chain
- Flexible work outlook as work can be varied to meet specific customer demands
- Good problem-solving mindset with respect to solving problems and meeting customer SLA's
- Excellent written and verbal communication skills
- Ability to work in an environment where customer demands can and do cause priority conflicts
- Excellent working knowledge of MS Office suite of tools especially Outlook, Excel, and Word
- Accountability for managing own workload and assisting others as demands dictate
- Intermediate Financial Awareness of Profit Margins, Sales and Cost Budget impact and control
- Basic knowledge of HVAC Building Management Systems and Controls
**Job Types**: Full-time, Permanent
**Salary**: Up to £28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Project coordination: 1 year (required)
Ability to Commute:
- Bury (required)
Ability to Relocate:
- Bury: Relocate before starting work (required)
Work Location: In person
Reference ID: ECS/RR/00416
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