Customer Service Advisor

3 days ago


Rotherham, United Kingdom Capita Full time

Customer Service Advisor (Hybrid)

Contract type: Permanent

**Salary**: £22,672 per annum (pro-rata)

Start Date 22nd Jan 2024

Location: (Hybrid) You will be required to work 1 day a week in our Dearne Valley site and 4 days at home, so you must be able to commute to our Dearne Valley site Office Rotherham S63 5DJ.

Training: 5 weeks training (Mon - Fri 9am - 5pm)

Hours: Full-Time - 40 hours per week.

Shifts - 40hrs pw. (8 hours per day) Mon - Fri 8am - 7pm. & 1 in 3 Saturdays 8:30am - 2pm

**Job title**:
Customer Service Advisor

**The role**:
Join Capita Experience as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career. Our people make Capita Experience a truly exciting and diverse workplace - we want you to bring your whole self to work, allowing your personality and skills to shine.
- Helping customers over the phone with enquires about their water supply, Home Move calls and General Billing.
- Taking ownership of enquiries & valuing each customer
- Creating a positive experience for both customer and client
- Making a real difference to people’s lives

**Who are we looking for?**
- Excellent communication skills, understanding the needs of customers
- Great listeners
- A genuine passion to help people in difficult circumstances
- The ability to problem solve and offer expert solutions

**What’s in for you **?
- A competitive salary of £22,672 per annum
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
- Pension scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

**Our ‘Perks at Work’ include **
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts stores including John Lewis, Currys PC World and many more
- Exclusive offers on Mobile phone contracts

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support

**The Hiring Process**

You will be invited to a video interview with a member of the recruitment team and if successful, we will follow this up with a chat with one of the hiring managers

**Equal Opportunities**

LinkedIn

**Location**:
Rotherham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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