Customer Service Advisor
7 days ago
Role:
Customer Service Advisor
Location:
Rotherham
Term:
Full Time, Perm
Salary:
£18,200
Hours:
Full time - 35 hours per week
**Shifts
- Monday
- Friday **
Start dates: 10thApril
CCA Recruitment are excited to be recruiting for Customer Service Advisors to join a caring and compassionate leading animal charity delivering great customer service by providing critical outbound telephone support for Inspectors and Animal Rescue Officers across the leading animal charity you will be contacting members of the public to obtain further information and to give advice to resolve incidents.
The role of a Customer Service Advisor:
- Managing public / customer expectations, liaising with professional agencies, listening to concerns and deciphering important details, during what can be intense situations.
- Working with the in house systems.
- Ensuring records of calls handled are clear, concise and accurate, so that actions can be understood and further actions undertaken.
- Working as part of a team to ensure service levels are maintained and expert support and advice is provided in often time critical situations.
- Contact witnesses to arrange for statements to be taken
Requirements of a Customer Service Advisor:
If you don't tick every box, we'd still love to hear from you.
- Previous call centre experience is advantageous and most importantly you must be available to start in the
first week of April 2023. - Caring and compassionate
- Excellent communication skills, demonstrate empathy, with the ability to influence and remain calm in difficult and pressurised circumstances.
Benefits of a Customer Service Advisor:
- Great annual leave benefits
- all staff receive 25 days annual leave on entry rising to 30 days after five years' service.
- Generous pension scheme.
- Access to a healthcare cash plan
Job Types:
Full-time, Permanent
Salary:
£18,200 per year
Work Location:
One location
Job Types:
Full-time, Permanent
Pay:
£18,200.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday
Work Location:
One location
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