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Customer Service Advisor
3 months ago
Customer Service Advisor on behalf of a Medical Equipment company based in Rotherham.
Job Details
- 5 over 7 Days
- Must be able to work weekends
- 37.5 Hours a week
- Shift Rotations 8am 4pm // 10.30am 18:30pm
Salary £20,31
- Based onsite
Duties will include but not limited too;
- Managing inbound and outbound calls
- Leasing with service users, their families and prescribers
- Working with KPI's
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse.
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professional and service users
- Managing reception and facilitating retail sales
This role will fit someone with a sensitive nature, a background working within the heath sector is desirable but not essential.
Salary:
£20,319.00 per year
Ability to commute/relocate:
- Rotherham, S65 1SU: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Reference ID:
KMMQCS