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Clinical Team Administrator
4 months ago
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
***
JOB DESCRIPTION/PERSON SPECIFICATION
YOUR APPLICATION
**Job overview**:
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
**Main duties of the job**:
Previous administration experience is essential but full training will be given for this role.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking.
You will be able to evidence a flexible response to service needs and the ability to think creatively.
Experience of working to deadlines, on your own initiative as well as in a team environment and maintaining strict confidentiality are also essential.
Duties in this role include:
- Minute taking
- Managing spreadsheets and databases
- Data entry
- Dealing with queries
- Record keeping
- Management support
**Working for our organisation**:
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us
Benefits included with this role are:
- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.
**Detailed job description and main responsibilities**:
To work together with the existing administration team to provide cover for all elements of our service provision.
To create and maintain good working relationships with colleagues in our clinical areas.
There will also be an element of management support to our Senior Management team.
**Person specification**:
**Knowledge**:
**Essential criteria**:
- Maintaining administrative / secretarial systems
- Working knowledge of Microsoft packages or equivalent.
**Desirable criteria**:
- Evidence knowledge of NHS policy / procedures
- Knowledge of medical terminology
**Skills**:
**Essential criteria**:
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- Ability to co-ordinate and prioritise management diaries
**Experience**:
**Essential criteria**:
- Working under pressure
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
**Desirable criteria**:
- Staff supervision / appraisal process
**Qualifications**:
**Essential criteria**:
- NVQ 2 Customer Services or relevant experience
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
**Other**:
**Essential criteria**:
- Able to work flexibly across a range of different site
