Senior Clinical Team Administrator

7 months ago

Lowestoft, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing sensitive information and maintaining confidentiality?

If you have said ‘Yes’ to each of the above then we might just have the role for you

The Waveney Adult Community Mental Health team are looking to recruit a professional, conscientious, calm, and confident individual to lead the existing Administration Team. Community mental health services are currently undergoing review and transformation, so this is a very exciting time to join the team.

Main duties of the job:
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential.

The role will require the post holder to supervise an experienced and established administration team, therefore supervisory experience is essential.

Full training and support package will be provided

**Main duties of the job**:
You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are essential.
- This is a full-time position (37.5 hours per week Mon to Fri)

The role will require the post holder to supervise and carry out appraisals on named members of staff, therefore supervisory/appraisal experience is desirable, but training will be provided.

The post holder will be required to input and update the Trust patient record system which will include accepting referrals and discharging patients as directed by the clinical team.

There will be minute taking duties, diary management, audio typing and the role requires you to be proficient in the use of all Microsoft packages.

There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

**Working for our organisation**:
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive
administration service to the wider team.
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their
experiences and learning from each other.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Ability to work with senior members of staff across a large organisation.
- Supervision of

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