Customer Service Administrator
5 days ago
**Salary**: From £20000-£21500
**Customer Service Representative - Back Office, 6 months FTC - Stirling**:
**Summary of the role**:
- Full time, 6-month fixed term contract
- Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 5pm. Hours are flexible between these times
- No weekend or evening shifts
- Hybrid working is available once fully trained and competent.
- The starting salary is £21,500
- We are based in our new, modern office in **Kildean** Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office
**Benefits**
- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
- Pay review after 6 months
**What will you be doing?**:
You will be providing support to the customer service team of a major pension company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. Your day will consist of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.
**What are we looking for?**
- An ability to communicate easily on complex matters and an exceptional positive attitude to providing service and a commitment to learning
- A good basic knowledge of Microsoft Office (e.g. word, excel) and computer competency is essential to the role.
**Who are Diligenta?**
Diligenta's vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.
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