![Johnsons Hotel Linen](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
2 weeks ago
Customer Service Administrator - Reading
Location: RG2 0EE
**Job Type**: Permanent
**Salary**: £22,000 - £22,700 per annum
We are looking for a highly versatile, professional, self-motivated and driven individual, who will be work as part of a small customer service team helping to support the smooth running of our Reading site.
The Company:
Johnsons Hotel Linen, which specialises in supplying the corporate 4-star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Administrator in a busy and challenging environment.
The role will involve:
- To answer incoming calls from our existing customers;
- To create outbound calls to our existing customers;
- To deal efficiently with customer queries, liaising with relevant internal departments on a timely basis
- Liaise closely with customers and be involved in possible face to face meetings on occasions;
- To update and process orders, ensuring accurate data is recorded onto the in-house computer system
- Regular communication with the transport department, re: deliveries, schedule and documents;
- General administration and office duties
You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and excel skills are a must for this role as are IT literacy in Word and Excel and an aptitude for learning new IT systems.
Salary £22K - 22.7k per annum dependent on experience.
**Benefits**:
- Referral Scheme payment of £1000 for HGV drivers and Engineers
- Referral Scheme payment of £500 for Production Operatives and Loaders
- Thorough onboarding training and induction programme
- Deliver the appropriate training to enable you to do your job to the very best of your ability aligned with business expectations
- Employee Assistance Programme
- Pension scheme
- Health4All Scheme
- 24/7 GP Helpline Service
- Discounted Gym membership
- Free Life Assurance - 1 x annual salary
- SAYE scheme
- £1,000 bonus payable after three months’ service
**Job Types**: Full-time, Permanent
**Salary**: £23,750.00-£24,150.00 per year
Schedule:
- 8 hour shift
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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