Customer Service Administrator

4 days ago

Reading, United Kingdom Office Angels Full time

Office Angels are currently recruiting for a Customer Service Administrator in Reading.

Start Date: ASAP

Duration: 1-2 Months

Pay rate: £13ph

Hours: 9-5:30

Duties include but are not limited to:

Provides an excellent standard of customer service and shows evidence of designing or implementing successful changes to improve Customer Satisfaction
Ensures specific Brand service requirements are delivered in accordance to brand strategies and customer service level agreements
Participates and conducts customer meetings, reviews and presentations as required
Follows departmental processes and procedures and maintains required documentation to agreed standards to ensure quality
Responds to customer queries and issues using a call logging software or email and sees them through to resolution according to SLA Agreements
Communicates with line manager and service team on day to day operational issues to ensure smooth running
Liaises with other departments and regions whenever required
Brings increased efficiency's to the daily operational activities, resulting in increased value for the customer as well as internal process improvements
Customer, Supplier & National Sales Companies liaison
Order updates, changes and new stock implementation
Contributes to warehouse audits
Communicate regularly and effectively with Manager, peers and team
Focused on the achievement of our mission in accordance with our Beliefs, Values and Vision; striving to embody the culture of respect, teamwork and integrity
Contributing to an environment where diversity is valued and there is equal opportunity for all
Committed to non-negotiable product and workplace safety in line with the Snap-On Safety Philosophy.
Will work safely and accept personal responsibility for every associate's safetyThe ideal candidate will have/be:

Experience working with clients/suppliers
Ability to build a rapport
Able to work to deadlines
Good problem solving skills
IT LiterateWhilst working via Office Angels you'll receive:

Weekly pay
28 days holiday + Bank Holidays
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers If you are interested in this position, please send your CV to (url removed) or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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