Customer Services Assistant

2 weeks ago

Reading, United Kingdom Fire Service Full time

**Customer Services Assistant (permanent, part-time)**

**Benefits**:
**Salary: £14,744 - £16,900 per annum, (FTE £25,979- £29,777) Grade 3**

**Hours: Part Time; 21 Hours a week (Wednesday 1pm-5pm and all-day Thursday and Friday)**

**Location - Service Headquarters, Calcot, Reading**

Excellent annual leave allowance of 25 days, gym, parking facilities and a Local Government Pension Scheme are available

This role will provide a great opportunity to work for a public service provider who engages their team within a diverse and inclusive environment. If you are a highly motivated and customer focused individual who can effectively build relationships with internal and external parties to RBFRS, in delivering an effective customer focused facilities service we would be keen to hear from you.

**The key focus of this role is**:

- To assist in the delivery of an efficient and customer focused reception at service headquarters, ensuring that visitors and telephone callers are greeted and that their matters are dealt with in a polite and efficient manner.
- To provide administrative support to the Facilities Department as directed by the Facilities Manager.

**Key role requirements (knowledge, skills and experience)**:

- Experience of working in a Reception, Administration or Customer Services environment.
- Excellent communication skills with people at all levels, both internally and externally, remaining tactful and diplomatic at all times.
- Experience to multitask and organise priorities.
- Excellent experience of MS Word, Outlook and Excel.
- Experience of working in a busy administrative role
- Able to work independently and with initiative.
- Good written and verbal skills.

**Application and selection process**

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check. Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.

**It is anticipated that the assessment/interview process will run week commencing 4 March 2024**

**Anticipated start date: 10 April 2024

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