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Customer Service Administrator

3 months ago

Reading, Reading, United Kingdom Resourcing Group Full time
Customer Service Administrator/Helpdesk Administrator

Salary:
Up to £25,000 |Bracknell

Resourcing Group is recruiting for their client, a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Customer Service Administrator to join the team located in Bracknell.

You will be responsible for:

  • Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
  • Providing support or assistance for incoming issues related to FM.
  • Working through the process of solving problems with clients.
  • Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
  • Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
  • Reporting customer feedback and trends to Management Team.
  • Answer Helpdesk / Switchboard calls.
  • Log service requests on CAFM system.
  • Request updates from Hard / Soft Services.
  • Updating client on service requests when necessary & request extensions.
  • Help manage subcontractor callout process.
  • Close work orders when necessary.
  • Strong PC skills, MS Office
  • Knowledge and awareness of the facilities management industry.
  • Service orientated attitude combined with innovative thinking.
  • Practical experience in working with supply partners to deliver a seamless, integrated service.
  • Customer services experience and the ability to communicate at all levels.
  • Attention to detail
  • Customer Service
Resourcing Group is acting as an Employment Agency in relation to this vacancy.