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Customer Service Representative

2 months ago

Reading, Reading, United Kingdom EMCOR UK Full time

Job Summary:

The Customer Service Operative will be responsible for delivering administrative support to the account, encompassing a range of duties including:

  • Providing helpdesk services to ensure seamless customer interactions
  • Supporting Health, Safety, and Assurance initiatives to maintain a secure working environment
  • Managing CAFM administration to optimize operational efficiency
  • Assisting with finance administration to ensure accurate record-keeping
  • Performing general office administration tasks to maintain a well-organized workspace
  • Providing planning support to ensure smooth project execution
  • Offering technical administrative support to resolve complex issues

Key Responsibilities:

  • Experience in a customer-facing administration role, with a strong focus on delivering exceptional service
  • Proficiency in MS Office applications, with the ability to adapt to new software
  • Proactive and self-driven nature, with a strong work ethic
  • Experience with CAFM systems, with a focus on data management and analysis
  • Excellent self-organizational skills, with the ability to prioritize tasks and manage time effectively
  • Ability to achieve and maintain UK Security Clearance status, with a focus on confidentiality and integrity
  • Excellent interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
  • Proven ability to provide high-quality support in administrative principles, including the implementation of systems and processes, and the proactive resolution of problems

Benefits:

As an employee of EMCOR UK, you will have access to a range of benefits, including opportunities for professional development and growth, a competitive salary and benefits package, and a collaborative and supportive work environment.