Service Desk Analyst

**Service Desk Technical Lead** **Stoke / Manchester** **Up to £38K** We are looking for someone to be responsible for the team leadership of Service Desk Analysts, ensuring key performance indicators are met while maintaining an excellent customer experience. Co-ordinating the Service Desk call and self-service portal queues within defined targets and...

Job DescriptionCrimson Limited is seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing first-line technical support to our clients, resolving hardware and software issues, and escalating complex problems to senior engineers.Key Responsibilities:Provide timely and effective technical...

About the JobThe Customer Support Analyst will play a vital role in maintaining the highest level of customer satisfaction, working closely with the Service Desk team to ensure prompt and effective resolution of incidents and service requests.Key Performance IndicatorsTo maintain a high level of customer satisfaction through excellent communication and issue...

**Problem & Change Analyst** **Location**: Home based **Salary**: £25,000 to £30,000 per year **Contract**: Permanent **Hours**: 37.5 This is a fantastic opportunity to join our vibrant, evolving business as a Problem & Change Analyst. Reporting to the Service Support Manager, this role’s primary focus is to aid the Problem and Change Lead with the...

Service Desk Engineer Role Overview **Responsibilities -** Service Desk - Ensuring the Service Desk calls are always promptly answered and handled appropriately. - Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation. - Maintaining configurations and client details. - Maintaining a good relationship with...

IT Analyst - Stoke - Provide technical support to internal employees both professionally and efficiently, maintaining a high degree of customer service - Manage, maintain and upgrade our IT hardware, Microsoft server and client operating systems, desktop software and networks - Train and support staff members on troubleshooting and diagnosing problems -...

Job Title:IT Service Desk ManagerOverview:Crimson Limited is seeking a highly skilled IT Service Desk Manager to lead the smooth running of day-to-day service operations. The ideal candidate will have hands-on experience in managing service lifecycle processes, including incident, change, problem, and service level management.Key Responsibilities:Support the...

We seek a Customer Service Technical Analyst to join our team in the UK Stoke office.This role involves supporting customers via service desk tickets, interacting with customers and other RELEX departments via online meetings, phone calls, and emails, and documenting known issues in our knowledge base.The ideal candidate will have at least 2 years of...

Service Desk Advisor Monday to Friday 8am - 5pm £23,500 rising to £24,000 after 6 months. Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the...

RAC’s Finance team has an opportunity for a Finance Analyst to perform all aspects of management accounting and financial control for the Motoring Services business area based from our Bradley Stoke office in Bristol. Permanent hybrid working model withcolleagues in the office 2 days per week. You will need to be pragmatic, flexible, dedicated and thrive...

We are seeking a skilled Service Desk Technician to join our IT team at bet365. As a Service Desk Engineer, you will be responsible for providing technical support to our employees, resolving IT-related issues and providing exceptional customer service.The ideal candidate will have strong interpersonal and communication skills, as well as commercial...

**Application Support Analyst** required by market leading, award winning, global financial services organisation based in North Bristol. This role will be hybrid with 1 day a week onsite with flexibility when and where required. The successful Application Support Analyst will provide first and second level support to our clients customer...

About the RoleWe are looking for a highly motivated and organized IT Service Desk Professional to join our team as a Service Desk Engineer. The successful candidate will be responsible for providing technical support and resolving issues for our employees worldwide.The ideal candidate will have strong communication skills, both written and verbal, and the...

RAC are on the lookout for a **Business Analyst** with a minimum 2 years’ experience who will be accountable for providing the programme or project with business and technical expertise, to shape the delivery, provide appropriate solution optionsand estimates to deliver business outcomes. We are entering a new phase in our journey and will be expanding...

RAC is looking for an experienced **Insight Analyst Manager**to join our dynamic Group Customer & Marketing team, based in our Bristol office on a **hybrid working basis**(two days in the office). You’ll love solving problems and being hands on with relevant data insight tools. These may include R, Python, SAS, Alteryx, Power BI, Tableau, SQL **This role...

RAC is looking for an experienced **Insight Analyst Manager** to join our dynamic Group Customer & Marketing team, based in our Bristol office on a **hybrid working basis**. You’ll love solving problems and being hands on with relevant data insight tools. These may include R, Python, SAS, Alteryx, Power BI, Tableau, SQL **This role will suit someone...

Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

Who we are looking for A Service Desk Engineer, who will hold a key role in supporting our IT operations at our various sites. We are a technical IT team and our goal is to ensure that our employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in all things PC and software...

Job SummaryWe are looking for a talented Technical Service Desk Engineer to provide first-line support to our employees. As a Technical Service Desk Engineer, you will take end-to-end ownership of incidents, escalate them where necessary, and drive resolution.The day-to-day work is interesting, challenging, and fast-paced amidst a hardworking and...

IM&T service Desk Agent** The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the IM&T Directorates customers / clients. The post holder will be responsible for ensuring a systematic,...