Team Administrator

3 days ago


Walsall, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

**PT 18.75 hours per week (Evenings, hours to be agreed on successful appointment. Core admin hours are 8am-8pm.) Dorothy Pattison Hospital walsall.**

**Job overview**

Key duties will include data input of information onto the patient information system (RIO) this will include the registering of referrals, monitoring appointment diaries and general administrative tasks in order to support the wider clinical team.

You will also be the first point of contact on the telephone, taking messages where required, ensuring that any clinical calls are escalated in a timely manner to the clinical staff within the team. Training will be provided where required.

**Main duties of the job**

Act as a point of reference for incoming telephone calls and queries, taking appropriate action personally, taking detailed messages as required or redirecting as necessary.

Carry out general administrative and clerical functions to support the MHLS as required.

Process the client referral system and associated documentation onto RIO in accordance with local operating procedures and systems.

Maintain effective and efficient service systems and office procedures, including procurement of supplies, stationery requirements, printed stationery and other ad hoc items as required via E-Series.

Collate statistical information, prepare returns, support audit processes and provide project support where appropriate to grade as required by Team Lead/Service Manager.

**Working for our organisation**

The Mental Health Liaison Service is a 7-day service, which operates over a 24-hour period supporting mental health presentations within Walsall Manor Hospital. Currently the service see individuals 17-64 (65 years and above outside of normal office hours) but in line with Core 24 model the service is developing and will ultimately be an ageless service for anyone over the age of 18.

The service comprises of experienced mental health nurses and has recently appointed a Consultant Liaison Psychiatrist and Principal Psychologist.

**Detailed job description and main responsibilities**
If you are interested in joining this multi-disciplinary team, please read the job description and person specification and use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

**Person specification**

**Skills**:Essential criteria
- Word processing / typing at RSA/OCR Level II (or equivalent level / demonstrable experience)
- Good standard of education / GCSE’s or equivalent qualification
- GCSE English grade 4-9

Experience
Essential criteria
- Significant experience of working in an office environment
- Ability to prioritise own workload and work to deadlines.
- Demonstrable organisational skills.

Desirable criteria
- Experience of working in a healthcare environment

Knowledge
Essential criteria
- Knowledge of confidentiality.
- Knowledge of computer packages including MS Office and keyboard skills.

personal qualities
Essential criteria
- Team player with ability to work as part of team or on own initiative.

**Job Type**: Part-time
Part-time hours: 18.75 per week

**Salary**: £21,730.00-£23,177.00 per year

**Benefits**:

- Additional leave
- Childcare
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free or subsidised travel
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday

COVID-19 considerations:
All covid precautions taken

Ability to commute/relocate:

- Walsall, West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical office: 3 years (preferred)
- healthcare environment: 1 year (preferred)

Licence/Certification:

- Word processing / typing at RSA/OCR Level II or equiv exp (preferred)
- Good standard of education / GCSE’s or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Reference ID: 285-8480-MH



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