Deputy Office Supervisor

7 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

You will be responsible for the day to day running of the administrative functions for the Mermaid Centre and will contribute to the development and maintenance high quality administration processes. The Deputy Office Supervisor will support the Programme Manger in the delivery and reporting of local and national access targets across every stage of the patient journey.

You should have excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. You will have a flexible and professional approach to the work and enjoy the variety of communicating with a wide range of people both internal and external to the Trust.

You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges. The work is varied, challenging and fast paced, requiring a flexible approach, initiative and the ability to motivate and inspire others. The Trust will provide a supportive work environment where shared and professional development is encouraged.
- Supervises the day to day operation of the administrative functions of the Mermaid Centre including the Breast Screening Programme for Cornwall (NHSBSP), the screening of women at high risk of developing breast cancer and of the suspected/symptomatic cancer breast service at RCHT.
- To provide accurate and timely rotas for the clerical staff working across the Department and Hospital sites.
- To supervise the admin and clerical team and to provide training and mentoring of new staff.
- To ensure patients are booked within the expected timescales including Breast Screening assessment, Cancer 2ww, follow ups and 6 week diagnostic targets.
- To deputise in the absence of the Programme Manager for personnel issues, reporting of targets and delivery of the screening and symptomatic administration.
- Uses knowledge and skills to problem-solve issues arising and conveys complex information and explanations to those with the need and the right to know.
- To assist with timely update of all QPulse documentation.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Recognised management qualification or relevant experience.

To work closely with the multi-disciplinary team to maintain recognised standards promoting efficient service management.

To monitor targets and raise issues such as shortfall or breaches with the Programme Manager and action measures to resolve problems.

To deputise for the Programme Manager in their absence attending meetings if required

To problem solve day to day issues arising by using experience and knowledge.

To develop an in depth understanding of the NHSBSP and RTT including national cancer targets.

To play an active part in the development and evolution of local protocols and the QMS system.

To provide training and mentor new members of the admin and clerical team.

To organise and adjust specialist clinics as directed by the clinical team to meet service needs.

To work flexibly with the ability to cover evenings and weekends if required

Ability to deal with potentially distressing situations

Comprehensive knowledge and practical experience of hospital and IT systems including Microsoft Office, PAS, MAXIMs, RADAR with advance keyboard and IT skills.

To supervise and manage the Mermaid Centre Clerical Team to ensure service delivery needs are met and informal HR matters actioned swiftly.



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    As the Deputy Chief Operating Officer you are responsible for working with the Chief Operating Officer to provide senior operational leadership and contributing to the strategic direction and service development of the Trust. The post holder is accountable for: - Ensuring that patient safety and quality is at the centre of operational delivery. - The...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Recognised management qualification or relevant experience. To work closely with the multi-disciplinary team to maintain recognised standards promoting efficient service management. To monitor targets and raise issues such as shortfall or breaches with the Programme Manager and action measures to resolve problems. To deputise for the Programme Manager in...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An opportunity has arisen for a motivated and enthusiastic administrator to join the Trust and provide Administrative Assistant support to the Deputy Chief Operating Officer Team. This is a full-time post working 37.5 hours per week Monday to Friday office based at RCHT. We are unable to offer sponsorship at this time for this role As an Administrative...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    To work as a key member of the Deputy Chief Operating Team, Programme Manager and Operational Site Team to provide comprehensive and confidential secretarial and administrative support in the Team. Provide cover for the Executive Assistant to the Chief Operating Officer during periods of absence.


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The opportunity has arisen for a dynamic, motivated individual to lead the General Office Team at the Royal Cornwall Hospitals Trust. On a day-to-day basis the Supervisor will be responsible for leading the General Office Team on customer service, performance management, governance, service development and redesign, working directly with clinical areas to...


  • Truro, Cornwall, United Kingdom Trial Balance Full time

    **About the Role:**Trial Balance Consulting have been engaged by a local charity to source a Deputy Finance Manager to join their team on a full-time, permanent basis.This is a predominantly office-based role with some remote working possible on an ad hoc basis.Responsibilities: Maintaining sales, purchase and nominal ledgersPosting journalsLeading a small...


  • Truro, United Kingdom Happy Days Nurseries Full time

    Happy Days Nursery in Truro is seeking a level 3 qualified Senior Room Supervisor to join their team, working on a full time capacity. We have over thirty years of expert experience and an ethos to support children to become strong and motivated learners for life. We pride ourselves on providing a service to enable parents to work and live their daily lives...


  • Truro, Cornwall, United Kingdom Cornwall Council Full time

    Working Arrangements:The Deputy Home Manager will work 50% of their hours providing direct care and support to children living in the home, while the remaining 50% will be spent in office time to fulfill management duties. This role requires flexibility, including working weekends, evenings, and sleep-in shifts. You will need to be confident, innovative,...

  • Kiosk Supervisor

    1 week ago


    Truro, United Kingdom YoSushi Full time

    **Location**: Tesco Superstore, Garras Wharf, Truro, TR1 2TN **Salary**: £11.00 Per Hour **Employment type**: Full time Our YO! Kiosk is located inside Tesco Truro TR1 2TN Kiosk Supervisor - YO! Kiosk **Hourly Rate**: £11 per hour Become a YO! pro and pioneer our new concept, bringing restaurant quality sushi and sensational street food to a...

  • Cleaning Supervisor

    7 months ago


    Truro, United Kingdom Cornwall Staff Agency Full time

    Cleaning Supervisor My client, a School in Truro, is seeking a cleaning supervisor (term time only). This role is an immediate start. You will need an in-date Enhanced DBS, we can assist with this, at no cost to yourself. The role: - Cleaning of all classrooms, public and staff areas, toilets, kitchen, canteen, and office areas. - Supervising,...

  • Cleaning Supervisor

    7 months ago


    Truro, United Kingdom Multi-Trades Recruitment Full time

    Multi Trades Recruitment are looking for an experienced cleaning Supervisor for a job-based in Truro for work within a Government Building. We are looking for someone who already has Manager experience. **About The Job** **Schedule**: - Mon to Fri - 13:45-17:45 **Duties**: - Take responsibility for developing and maintaining the procedures, systems and...


  • Truro, Cornwall, United Kingdom Cornwall Council Full time

    About Cornwall CouncilCornwall Council is a local authority that delivers services to over half a million people and five million visitors annually. We strive for a diverse workforce that is inclusive of all backgrounds, cultures, and identities.The role requires a skilled professional with at least three years of experience in an Ofsted-registered...


  • Truro, Cornwall, United Kingdom Trial Balance Full time

    Our client, a specialist construction services business based in Cornwall, seeks an experienced Accounts Payable Supervisor to join their finance team.About the RoleThis is a newly created position on a full-time, permanent contract and will be based from our newly refurbished offices.The successful candidate will assume lead responsibility for the...

  • Field Care Supervisor

    7 months ago


    Truro, United Kingdom Helping Hands Home Care Full time

    Location: Truro **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in for...

  • Field Care Supervisor

    7 months ago


    Truro, United Kingdom Helping Hands Home Care Full time

    Location: Truro **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in for...

  • Office Administrator

    7 months ago


    Truro, United Kingdom TribePost Full time

    **About us** TaxAssist Accountants in Truro are part of an award-winning network of accountants, currently working from over 300 locations throughout the UK and serving more than 80,000 clients. We specialise in providing accountancy services, tax returns, payroll, bookkeeping, tax savings and tax advice to small businesses including Sole Traders,...


  • Truro, United Kingdom Berry Recruitment Full time

    We currently have a permanent opportunity available for a Customer Service Supervisor to join a friendly team based in Hayle who pride themselves on providing excellent Customer Service If you are from a Customer Service background along with skills managing a team of Customer Service Advisors we would love to hear from you! We are looking for a Customer...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Cornwall IT Services (CITS) provides a countywide service to the healthcare community of Cornwall including: Programme and Project Management Service Management and Operational Support IM&T Education and Training Data Quality Primary Care IM&T advice Records Management Service The Cornwall IT Services is located across two sites and there are...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen in the Health Records Library at Treliske, as a Band 4 Health Records Supervisor. This is a great learning opportunity for someone looking to enhance their career, working with a friendly dynamic team of Health Records Assistants. Applications are being invited for a vacancy for an Health Records Supervisor within Health...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    As a Monitoring Officer support the Estates & Facilities management at RCHT in the delivery of safe, efficient, and effective estates and facilities services. Responsible for monitoring the services, in line with Service Level Agreements, Policies and Regulations, to ensure requirements within the specifications and key performance indicators are delivered,...