Customer Services Supervisor

2 days ago


Truro, United Kingdom Berry Recruitment Full time

We currently have a permanent opportunity available for a Customer Service Supervisor to join a friendly team based in Hayle who pride themselves on providing excellent Customer Service

If you are from a Customer Service background along with skills managing a team of Customer Service Advisors we would love to hear from you

We are looking for a Customer Service Supervisor who will:

- Lead the team. Coaching, mentoring and motivating the team
- Ensuring that the team processes all orders efficiently and accurately
- Order analysis to confirm that all orders are being processed within the customers contracted time frames
- Taking telephone calls on behalf of the Customer Service staff when the nature of the call has become more sensitive and requires intervention from a senior member of the team
- Responsible through the team for ensuring that all queries and enquiries from prescribers, service users and service centre staff are dealt with efficiently and courteously. Provide support to the Customer Service staff on any issues that they cannot dealwith
- Provide support for the team when dealing with all complaints and carrying out investigations and reporting back to the prescribers in the agreed way
- Regularly review the jobs that appear as Open or On Hold. Leading the team in this particular routine by personally progressing as appropriate and also tasking the Customer Services team with sections of the spread sheets that require action.

**About you**:

- Proven skills in coaching, delegating and managing performance through regular reviews
- Relevant telephone based customer service experience
- Capable of working on your own initiative and of working within a team
- Great organisational skills
- Competent IT skills with Microsoft Office programmes and ability to learn new systems

In return we are offering an annual salary of £21k per annum, rising to £24,441.36 after successful completion of probation period

Monday to Friday working hours - 830am to 5pm - 40 hrs

33 days Holiday, including Bank Holiday, plus an optional 5 days unpaid

Rewards Scheme

Pension Scheme

Life Insurance

If you like the sound of this exciting role and would like to find out more, please contact Sally Appleby at the Berry Recruitment Truro, Cornwall Branch for more information



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