Business Administrator

1 week ago

Birmingham, United Kingdom Birmingham City FC Community Trust Full time

**BUSINESS ADMINISTRATOR**

**JOB SUMMARY**

The Business Administrator will undertake a wide variety of tasks to support the efficient running of the organisation on a daily basis.

The Administrator will support all departments within the Community Trust and act as the first point-of-contact for all internal and external communications.
- Carry out general administrative duties such as copying, filing, diary management, and dealing with confidential and sensitive information.
- Deal with all enquiries in a professional and timely manner.
- Attend meetings, take minutes, and type and distribute accordingly.
- Maintain filing systems, both paper and digital.
- Manage and distribute incoming post.
- Deal with customer complaints and escalate in line with the Trust complaints policy.
- Maintain adequate levels of office resources.
- Help with maintaining the Trust website to ensure all information is up to date and accurate, and support with submitting stories and articles for publication.
- Support with the management of all Trust platforms and databases.
- Log details relating to all accidents and incidents.
- Update noticeboards regularly to ensure that correct information is available to all staff, service users, and visitors.
- Support with all Community Trust marketing and social media.
- Assist Trust staff with the creation, editing, and submission of matchday programme and website articles.
- Collate and create quarterly staff newsletters.
- Manage all room and event bookings for the Trust.
- Provide support with financial processes, including taking and logging cash and card payments, auditing staff expenses, and receipting all income into the Trust
- To support the Administration Manager with PFA requirements for player appearances and evidential documentation.
- Assist the Senior Management Team and Heads of Department with personal administration support.
- Manage the Trusts data storage to ensure compliance with data protection legislation.
- Attend meetings as required.
- Support promotional events and undertake occasional evening and weekend duties as required.
- Other ad hoc duties as required.

**REQUIREMENTS**

**Role Specific Requirements**

**Essential**

**Desirable**

Must have the right to work in the UK

Good standard of education, including Maths and English.

Relevant qualification in administration or frontline reception working environment.

Experience of working in an administration department.

Full UK manual Driving Licence.

**Skills and Abilities**

Ability to plan and organise own workload effectively.

Excellent communication skills.

Strong time management and prioritisation skills.

Good planning and organisational skills and be able to work to deadline frameworks.

Ability to work under pressure whilst maintaining accuracy and attention to detail.

Ability to effectively communicate as part of a team.

Competent IT, computer, and mobile technology skills.

Positive approach to teamwork and respect for others.

Well-organised and able to work in a fast-paced environment.

Keen attention to detail.

Excellent interpersonal, oral, and written communication skills with people.

Excellent telephone manner and ability to speak confidently and take messages.

Ability to deal sensitively and appropriately with confidential information.

**EQUALITY STATEMENT**

BCFC Community Trust are committed to achieving an inclusive environment that promotes equality and values diversity, providing equal opportunity which is at the very heart of the work of the Trust. The Trust ensures that fair and non prejudicial access to services across the Trust is provided. It is the policy of the Trust, that no person shall be discriminated against whether they are a job applicant, service user or employee.

**SAFEGUARDING STATEMENT**

The Trust acknowledges and accepts it has a statutory obligation and responsibility for the wellbeing and safety of all adults at risk, children and young people who participate in the Trusts activities or utilise the Trusts facilities.

Where concerns about the welfare of a child or adult at risk exists, staff will always act in the best interests of the child or adult at risk.

It is the duty of all staff working at the Trust to ensure they safeguard children and adults at risk by creating an environment that protects them from harm.

Under the Disclosure and Barring Service and in accordance with the Clubs own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Disclosure and Barring Check will be required in this post. Exceptions Order to Rehabilitation of Offenders Act 1974 applies.

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