Desktop Support Engineer

3 weeks ago

Glasgow, United Kingdom Comtecs Ltd Full time

Desktop Support Engineer / 2nd Line Support Analyst / IT Support Analyst - Windows 7/10, MS O365, Active Directory, Group Policy, MS Exchange, SCCM. c£35k +Bonus & Benefits. Glasgow (City Centre) / Hybrid (3 days onsite).
Desktop Support Analyst / IT Support Analyst required by multi-national financial services corporation to assist in ongoing business as usual support tasks, for a user base of approx 500, at its Glasgow business centre.
You will respond to 2nd line support issues by identifying problems, resolving them over the phone, via remote software support tools or at the desktop. Support calls will relate to desktop technologies Win7 & Win10 (Laptops, PC's, Macs, Mobile Devices includingSamsung Android, Blackberry and iPhones) as well as basic server and network issues with Windows Server Active Directory/Group Policy including user account creation and maintenance, MS Exchange MS Office O365 products.

We are searching for a Desktop Support / 2nd Line Support Analyst / IT Support Engineer who has gained experience working in a similar role within a large, corporate environment within the financial services arena. You will be a self-motivated individual capableof adapting to new environments quickly and effectively. Ideally you will have commercial experience combined with solid academic background and a mix of technical qualifications from: A+, MCP, CCNA, MCSE, MCITP etc.

You will have recent commercial experience of desktop support covering core desktop technologies Win7/Win10, MS Office /Office 365, printer networks, digital scanners, video conferencing equipment etc and mobile device (ideally Samsung Android and iPhone)support. You will be comfortable creating users in Active Directory/Group Policy and MS Exchange/O365. Additionally, you will have some exposure to SCCM 2007/2012. Strong organisational and communication skills required.
Excellent opportunity for progression within a stable, global corporate environment. City centre based with Hybrid working combined with excellent benefits.

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