EUC Engineer

Job order - J Permanent Full TimeTitle EUC Engineer Category Service Desk/End User Services City Glasgow, Scotland - East, United Kingdom Job Description EUC Engineer

Position Description
If it takes seriously complex IT systems to keep your organisational skills challenged, and youve never encountered a network you didnt want to improve, theres a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving peoples lives, you can be sure well do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.

CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Due to the nature of this role, you will be required to visit multiple sites across Glasgow.

Your future duties and responsibilities
As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently.

Key Tasks:
Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals.
Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users.
Collaborate with the client's IT team to ensure seamless integration of hardware solutions.
Monitor and manage inventory of desktop hardware components and accessories.
Stay updated on industry trends and emerging technologies to recommend hardware improvements.

Required qualifications to be successful in this role
Proven experience in desktop hardware support and maintenance.
Strong knowledge of operating systems, including Windows and macOS.
Familiarity with virtualisation technologies and endpoint security.
Excellent troubleshooting and problem-solving skills.
Exceptional customer service and communication abilities.

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Skills

• Process Management

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