IT support/Service Management Engineer

4 weeks ago


Glasgow, United Kingdom WNTD Full time

IT support/Service Management Engineer

Contract: 12 Months Inside IR35

Day Rate: £170 per day

Location: Glasgow The expectation is 5 days working in the office with ad hoc flex if/when required.


Job Description:

Responsible for supporting the current desktop environment along with a high number of applications used in the firm. The role provides technical support to 70+ staff and will be part of the wider team who are based in Glasgow. The successful candidate should already have a sound level of IT support/Service Management experience and be willing to learn and take ownership of supporting the Dublin office.


The role's responsibilities will progress towards:

  • Day to day operational support of the desktop environment
  • End point troubleshooting of hardware, operating systems, Microsoft suite - O365)
  • Application troubleshooting and incident management across a range of standard and proprietary applications
  • Provide local IT infrastructure support across a range of technologies, including network, voice and server
  • Support of voice and video technologies, including mobile
  • Interacting with other support groups (local and global) across multiple platforms
  • Act as a local project resource in large/global initiatives
  • Ability to independently run smaller, local projects


Skills Required

  • Strong analytical problem-solving skills
  • Excellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on target audience
  • Excellent follow-up skills: must take initiative and stay with problem from beginning to end
  • Ability to work independently with little supervision as well as in a team environment
  • Comprehensive knowledge of Windows operating systems, applications and computer hardware
  • Understanding of Network and IPT infrastructure
  • Understanding of virtualisation technologies



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