Customer Service Co-ordinator

7 days ago


High Wycombe, United Kingdom Focus Resourcing Full time

We are looking for a well organised, adaptable, and enthusiastic team player with a very good eye for detail, to join the Product Development Team. To promote and manage the schemes by building relationships with scheme owners and working with examinersand assessors to ensure products are in line with Best Practice. You will be responsible for the smooth running of a selection of the client's portfolio.
- **Job Type**: Full time, permanent position
- **Location**: High Wycombe, hybrid working available
- **Salary**: Dependant on experience
- **Working Hours**: Monday - Friday, 37.5 hours per week

**Key responsibilities will include**:

- Good overview understanding of the products being managed - be able to describe to 3rd parties the products and associated processes, including benefits of scheme and services.
- Build and maintain effective relationships with scheme owners, this will include regular contact and updates.
- Represent the company at relevant meetings, events, and conferences (and be willing to travel in association with the work).
- Build and maintain strong relationships with key internal and external stakeholders
- Coordinate and lead meetings, which includes preparing required papers, compile meeting minutes and issue these in a timely manner
- Write text for web sites, product brochures and case studies - with review by a Marketing Manager
- Ideally three years' experience of coordination or similar
- Experience in building successful relationships at all levels
- Intermediate Word, Excel, and PowerPoint
- Customer service and excellent interpersonal skills
- Strong coordination and administrative skills



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