Field Operations Officer

7 months ago


Birkenhead, United Kingdom Jacobs Enforcement Full time

As a Jacobs Field Operations Officer will be responsible for being the first point of day-to-day contact for our Field based Agents and all associated administration. This includes:

- Providing advice and support to Field based Agents when needed
- Actioning Daily and Weekly Tasks to ensure cases are progressed
- Communicating any changes to the Field Agents via telephone
- Processing any new Field Agent starter packs - ensuring all the necessary paperwork is ready for new starters
- Ensuring all post is packed and posted as and when required
- Ensuring Agents are fully equipped with all of the necessary stationary
- Monitoring Agent visits to ensure they are completed within the specified time-scales
- Conducting research on repeat offenders to assist with the recovery of their unpaid debts
- Conducting DVLA searches and HPI checks
- Establishing vehicle valuations when offending vehicles are sighted
- Managing the vehicle removal process
- Monitoring our ANPR vans, and overseeing all ANPR sightings

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed.

**About Us**

Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.

We’re looking for additional people to join us who are confident and resilient, and who have a hardworking, proactive and motivated work ethic.

**Essential Skills**
- Attention to detail
- Minimum 12 months experience in an administration role
- Computer literate with excellent knowledge of Microsoft word and excel
- Ability to work well under pressure

**Desirable Experience**
- Proven Literacy Skills
- Knowledge of Microsoft Word preferable

**Salary & Benefits**
- Starting salary £24,050 per annum
- Monday - Friday 9am - 5.30pm (37 hours per week) (5pm finish Fridays)
- A generous holiday allowance - never work a bank holiday again and 4 additional paid days off over Christmas
- Pension
- Bereavement Leave
- Free Parking (where available)
- Casual Dress
- Eye Care Vouchers

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

**Our Culture**

Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

**Job Types**: Full-time, Permanent

Pay: From £24,050.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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