Operational Admin Officer

4 months ago

Birkenhead, United Kingdom Jacobs Enforcement Full time

As a Jacobs Operational Admin Officer you will you will be responsible for processing cases quickly and efficiently in accordance with client guidelines and procedures.

This includes:

- Completing searches on our system and Companies House
- Completing daily and weekly quality checks on cases
- Answering telephone and web queries from Clients and dealing with their requests promptly, maintaining exemplary knowledge of our client requirements
- Processing a variety of admin tasks
- Dealing with daily admin tasks for clients including report running
- Liaising with third parties such as local authorities and Samaritans regarding vulnerable cases and providing advice to other departments with vulnerable cases.

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed.

**About Us**

Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.

Were looking for additional people to join us who are confident and resilient, and who have a hardworking, proactive and motivated work ethic.

**Essential Skills**
- Attention to detail
- Minimum 12 months experience in an administration role
- Computer literate with excellent knowledge of Microsoft word and excel
- Ability to work well under pressure

**Desirable Experience**
- Proven Literacy Skills
- Knowledge of Microsoft Word preferable

**Salary & Benefits**
- Starting salary £24,050 per annum
- Monday - Friday 9am - 5.30pm (37 hours per week) (5pm finish Fridays)
- A generous holiday allowance - never work a bank holiday again and 4 additional paid days off over Christmas
- Pension
- Bereavement Leave
- Free Parking (where available)
- Casual Dress
- Eye Care Vouchers

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

**Our Culture**

Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

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