Administration Officer

7 months ago


Birkenhead, United Kingdom Wirral Methodist Housing Association Full time

**Key Areas**

To provide admin assistance to the Operations team in delivering an efficient service to customers.

**Main Tasks**

To ensure that properties are let to keep rent loss and associated void costs at a minimum in line with targets by:

- Manage the advertisement and shortlisting processes for housing applicants on property Pool Plus and other marketing companies
- Manage the utilities suppliers to empty properties
- Ensure all contacts with tenants are accurately recorded on the housing management system to enable seamless customer service
- Record, monitor and analyse customer satisfaction with repairs
- Assist the Operations Manager and Head of Housing with administrative duties in updating spreadsheets, databases and files
- Assist in taking incoming telephone calls, ensuring that they are effectively diagnosed and routed to the correct person to achieve an excellent customer experience
- Contribute to the Operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs
- Contribute to effectively embedding a customer service culture

Pay: £25,320.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Housing Management: 1 year (preferred)
- Administrative: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Birkenhead


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