Administration Officer
6 months ago
**Key Areas**
To provide admin assistance to the Operations team in delivering an efficient service to customers.
**Main Tasks**
To ensure that properties are let to keep rent loss and associated void costs at a minimum in line with targets by:
- Manage the advertisement and shortlisting processes for housing applicants on property Pool Plus and other marketing companies
- Manage the utilities suppliers to empty properties
- Ensure all contacts with tenants are accurately recorded on the housing management system to enable seamless customer service
- Record, monitor and analyse customer satisfaction with repairs
- Assist the Operations Manager and Head of Housing with administrative duties in updating spreadsheets, databases and files
- Assist in taking incoming telephone calls, ensuring that they are effectively diagnosed and routed to the correct person to achieve an excellent customer experience
- Contribute to the Operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs
- Contribute to effectively embedding a customer service culture
Pay: £25,320.00 per year
**Benefits**:
- Company events
- Company pension
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- Housing Management: 1 year (preferred)
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Birkenhead
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