Clerical Officer

3 weeks ago


Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

Specific Core Functions To provide an efficient and effective clerical support to facilitate patients accessing all clinical services provided by the Dermatology department. Ensuring visitors are received courteously and promptly upon arrival in the department. To ensure medical records (x-rays and notes) and all required correspondence and results are available and accurately prepared for the clinics. To provide a professional and courteous service in response to telephone and in person enquiries, as required actioning appropriately.

To ensure the Out Patient clinics run smoothly and efficiently; ensuring they are booked in a timely fashion, the relevant information is communicated suitably to interested parties and medical records are requested appropriately, etc. To ensure appropriate utilisation of clinic space by proactively monitoring the booking of patients and taking action with under or over booked sessions To assist with the requirements of patients, medical staff and other colleagues in relation to the clerical function. For example and tracking patient notes. To ensure records and information are easily accessed and accurate and that actions are taken at an appropriate time.

Maintain accurate and effective central filing system & maintenance of the Patient Admissions System. To recognise the importance to the service that appropriate staffing cover is maintained to ensure the department is covered at all times. To ensure all communications are accurate, timely and well presented in accordance with the corporate identity. To ensure patients privacy is protected by maintaining confidentiality when dealing with staff, patients and the public.

To contribute to outpatient targets by ensuring that actions are taken at an appropriate time. To ensure adherence to the Trusts Policies and Procedures, by assisting in staff training and awareness. Maintain good patient relations. Ensure a helpful and efficient service is provided to patients and staff by supervising and participating in the day-to-day activities of the department.

Liaison with colleagues for co-ordination of diverse aspects of work and supporting team members through offering advice, guidance and support as appropriate. To aid with the monitoring of department activity by helping to produce statistics for central use. Extensive use of computerised systems e.g. the Patient Administration System, which supports many of the above tasks.

Training will be provided. To ensure the smooth running of the Department by, for example, highlighting to relevant colleague/ manager where stationery stock levels are low or photocopier repairs or other repair work is required.


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