Roadside Control Operator

2 weeks ago

Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

**Introduction**:
Furness Cars & Commercials Limited are a well-established and locally acclaimed family business operating from two sites, our head office in Askam-In-Furness and Crooklands near Kendal providing 24- hour specialist roadside assistance and vehicle recovery services to all major motoring organisations, local government authorities, Police & Highways authorities as well as a wide range of local and national customers and businesses, all of which means our workflows are diverse and challenging.

In addition to our roadside recovery department, we also operate a large service department, specialising in the service, repair, maintenance and MOT testing of cars, vans, light and heavy vehicles.

We are proud of our operational excellence and seek to continuously improve the service we offer to our customers.
- **All applicants are required to consent to Police Force Vetting and Security Clearance Checks. Failure to obtain and retain required vetting clearance will result in offers of employment being withdrawn or employment terminated.**_

**Role Description**:
A hands-on role working within our busy Roadside Control Room, the role will be engaged in accepting roadside incidents from a multitude of motoring organisations, customers, members of the public and local government authorities including Cumbria Police and National Highways. You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.

The role will involve using bespoke software along with other available tools to dispatch roadside and recovery technicians to incidents efficiently and effectively with much consideration to customer safety and satisfaction. Roadside Control can be a fast-paced environment where no two nights are the same.

The role will be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded.

**Key Requirements**:

- Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.
- Being able to self-manage with an organised and efficient approach to work, prioritisation of tasks and time utilisation.
- Being able to remain calm and reassuring to customers who may be in distressing situations, safely manage the overall situation from beginning to completion.
- Being able to work under pressure and to time demands / time frames, aiming to meet and exceed KPI targets whilst working efficiently.
- Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team, assisting and supporting team members ensuring the requirements of the customer and business are consistently met and exceeded.

**Additional Requirements**:

- Business administration qualification or equivalent an advantage but not essential.
- Geographical knowledge of South Cumbria is an advantage but not essential as training will be given.
- Experience of working nights and/or differing shifts would be an advantage.
- Previous experience within a Call Centre or customer facing role would be an advantage as would previous roles demonstrating excellent customer service.

**Key Responsibilities**:

- Receiving and analysing roadside and recovery incident details, identifying requirements, and dispatching suitable technicians, vehicles, and resources.
- Working alongside colleagues and management to ensure administrative duties are completed accurately and efficiently.
- Working individually and having the ability to make decisions within a fast-paced environment and ever-changing workflow.

**Particulars**:

- The position is shift based (nights) working four nights on, four nights off pattern.
- 20 days holiday per annum
- Full Time / Permanent Position

**Salary**:

- Base salary of £24288
- Base rate of £11.00 per hour and overtime £13.00 per hour
- Overtime and shift cover earning potential of up to £26500

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Night shift

Work Location: One location

  • Roadside Control Operator

    7 days ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    Introduction:Furness Cars & Commercials Limited are a well-established and locally acclaimed family business operating from two sites, our head office in Askam-In-Furness and Crooklands near Kendal providing 24- hour specialist roadside assistance and vehicle recovery services to all major motoring organisations, local government authorities, Police &...

  • Roadside Control Operator

    2 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Introduction**: Furness Cars & Commercials Limited are a well-established and locally acclaimed family business operating from two sites, our head office in Askam-In-Furness and Crooklands near Kendal providing 24- hour specialist roadside assistance and vehicle recovery services to all major motoring organisations, local government authorities, Police &...

  • Breakdown & Recovery Controller (Night Shift)

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Introduction**: Furness Cars & Commercials Limited are a well-established and locally acclaimed family business operating from two sites, our head office in Askam-In-Furness and Crooklands near Kendal providing 24- hour specialist roadside assistance and vehicle recovery services to all major motoring organisations, local government authorities, Police &...

  • Breakdown and Recovery Controller

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Control operator days** Are you an experienced call handler or a control room operator and ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working alongside our Lead controller and closely with our team you will contribute to the...

  • Breakdown and Recovery Controller

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Control operator days** Are you an experienced call handler or a control room operator and ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working alongside our Lead controller and closely with our team you will contribute to the...

  • Breakdown and Recovery Controller

    1 week ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Control operator nights** Are you an experienced control room operator or administrator with telephone experience and ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working closely with our team you will contribute to the...

  • Breakdown and Recovery Controller

    2 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Control operator nights** Are you ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working closely with our team you will contribute to the business in achieving, and surpassing client expectations. **Full Time** -4 on 4 off shift...

  • Breakdown & Recovery Controller (Day Shift)

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Advert #4 - Breakdown & Recovery Controller (Day Shift)** **Role**:Breakdown & Recovery Controller (Day Shift) **Potential Earnings**: £24,000 - £27,000 **Shift Pattern**: 4 days on, 4 days off shift rotation **Location**:Askam-in-Furness Furness Cars and Commercials Limited are currently recruiting for a Breakdown & Recovery Controller to join our...

  • Breakdown & Recovery Controller (Day Shift)

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Advert #4 - Breakdown & Recovery Controller (Day Shift)** **Role**:Breakdown & Recovery Controller (Day Shift) **Potential Earnings**: £24,000 - £27,000 **Shift Pattern**: 4 days on, 4 days off shift rotation **Location**:Askam-in-Furness Furness Cars and Commercials Limited are currently recruiting for a Breakdown & Recovery Controller to join our...

  • Call Handler

    2 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Call handler - day and night positions** Are you an experienced call handler or a control room operator and ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working closely with our team you will contribute to the business in...

  • Site Maintenance Operative

    2 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Site maintenance operative** Do you have the drive and experience to work in an environment where no two days are the same? If so, are you ready to take on your next challenge and work with us? We are looking for someone with experience in general maintenance, who is enthusiastic and proactive with a can-do attitude, with the ability to work autonomously...

  • Vehicle Storage Administrator

    3 weeks ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    **Vehicle Storage Administrator** Do you have the drive and experience to work in an environment where no two days are the same? If so, are you ready to take on your next challenge and work in our control room team? **An amazing opportunity** Joining our family business as we venture into our next stage of growth. Working closely with our team you will...

  • Vehicle Storage Administrator

    7 days ago

    Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

    Vehicle Storage AdministratorDo you have the drive and experience to work in an environment where no two days are the same? If so, are you ready to take on your next challenge and work in our control room team?An amazing opportunityJoining our family business as we venture into our next stage of growth.Working closely with our team you will contribute to the...

  • Senior Internal Controls Analyst

    7 days ago

    Askam in Furness, Cumbria, United Kingdom Careers In Group Full time

    A world leading FTSE listed engineering & manufacturing business, consistently voted as one of the "best FTSE businesses to work" is looking for a Senior Internal Controls Analyst / Internal Controls Manager, based anywhere in the UK (flexible, with variouslocations around the country), reporting directly to the Regional Head of Internal Controls (Europe)....

  • Senior Internal Controls Analyst

    3 weeks ago

    Askam-in-Furness, United Kingdom Careers In Group Full time

    A world leading FTSE listed engineering & manufacturing business, consistently voted as one of the "best FTSE businesses to work" is looking for a Senior Internal Controls Analyst / Internal Controls Manager, based anywhere in the UK (flexible, with variouslocations around the country), reporting directly to the Regional Head of Internal Controls (Europe)....

  • Operations Controller

    1 week ago

    Benton, Tyne and Wear, United Kingdom Verisure Full time €30,000

    Operations Controller The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Newcastle NE12 8BU Salary: £30,000 plus performance bonus Working Hours: 40 hours per week, Mon-Fri, 9am 6pm Holidays: 21 days annual leave plus bank holidays, increasing to 23 days after 1 calendar year'...

  • Operations Controller

    1 week ago

    Benton, Tyne and Wear, United Kingdom Verisure Full time €30,000

    Operations Controller Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Newcastle NE12 8BU Salary: £30,000 plus performance bonus Working Hours: 40 hours per week, Mon-Fri, 9am 6pm Holidays: 21 days annual leave plus bank holidays, increasing to 23 days after 1 calendar year'...

  • Stock Controller

    2 weeks ago

    Hereford and Worcester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job title: Stock Controller Location: EveshamPay: £11.00 - £14.00 per hour Hours: PM shift ~(flexible start) Contract: Temp - Perm / Perm A distribution company based in Droitwich are searching for a Stock Controller to join their team on a Temporary - Permanent basis working PM shift From Monday - Friday. The responsibilities for the...

  • Stock Controller

    3 weeks ago

    Hereford and Worcester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job title: Stock Controller Location: Evesham Pay: - £12.00 per hour Double paid overtime available Hours: PM (flexible start) Contract: Temp - Perm / Perm - Full training provided A food production company based in Evesham are searching for a Stock Controller to join their team on a Temporary - Permanent basis working PM shift Monday -...

  • Stock Controller

    1 week ago

    Hereford and Worcester, United Kingdom Pertemps Network Group Full time

    Job Description:Job title: Stock ControllerLocation: EveshamPay: £ £14.00 per hourHours: PM shift ~(flexible start)Contract: Temp - Perm / PermA distribution company based in Droitwich are searching for a Stock Controller to join their team on a Temporary - Permanent basis working PM shift From Monday - Friday.The responsibilities for the Stock Controller...