Breakdown and Recovery Controller
6 months ago
**Control operator nights**
Are you ready to take on your next challenge and work in our control room team?
**An amazing opportunity**
Joining our family business as we venture into our next stage of growth.
Working closely with our team you will contribute to the business in achieving, and surpassing client expectations.
**Full Time** -4 on 4 off shift pattern 7pm to 7am
**Location** - Askam in Furness
**Salary** - £12.75 per hour
**What it’s all about**
- Distributing and organising team and individual’s workload
- the role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Cumbria Police and National Highways.
- You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.
- Main contact on telephone and online for clients and the team out in the field
- Provide continuous support to the team
- General administration duties such as Filing, Invoicing, Ordering
**What you’ll get**
- Working for an established, family run business where you are part of the family
- Training and development opportunities
- Company Pension
- Injury and Death in Service Insurance
- Onsite Parking
- Full uniform and PPE provided.
- Cycle to work scheme.
- Health cash back plan
- Employee discounts portal
- 20 days holiday per year
- Option for hybrid “work from home” working after being fully trained
**What we need from you**
- Confident in using IT, both Microsoft Office packages and the willingness to learn bespoke software and processes.
- Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.
- Ability to pass Police Vetting
- Awareness and understanding of health and safety requirements.
- Ideally from a call centre/customer service/roadside recovery background
- Are enthusiastic, driven, and motivated.
- Must be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded
- Awareness and understanding of health and safety requirements.
- Flexible approach to role and working environment.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment and you would like to be part of the family we would love to hear from you.
Please note successful applicants will be required to pass Police Vetting.
Pay: £12.75 per hour
**Benefits**:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Relocation assistance
- Store discount
Schedule:
- 12 hour shift
- Night shift
Ability to commute/relocate:
- Askam and Ireleth: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Askam and Ireleth
Reference ID: Call handler
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