Breakdown and Recovery Controller

3 weeks ago

Askam and Ireleth, United Kingdom Furness Cars & Commercials Ltd Full time

**Control operator days**

Are you an experienced call handler or a control room operator and ready to take on your next challenge and work in our control room team?

**An amazing opportunity**

Joining our family business as we venture into our next stage of growth.

Working alongside our Lead controller and closely with our team you will contribute to the business in achieving, and surpassing client expectations.

**Full Time** -4 on 4 off shift pattern 7am to 7pm

**Location** - Askam in Furness

**Salary** - £12 per hour

**What it’s all about**
- Distributing and managing team and individual’s workload
- the role will be engaged in accepting roadside incidents from a multitude of motoring organisations, members of the public and local government authorities including Cumbria Police and National Highways.
- You will be collecting accurate and relevant information, analysing, and determining details essential to the attendance, requesting further details where necessary and dispatching a suitable technician and vehicle capable of attending the incident.
- Main contact on telephone and online for clients and the team out in the field
- Provide continuous support to the team
- Support on ad-hoc projects i.e. trialling new processes
- General administration duties such as Filing, Invoicing, Ordering

**What you’ll get**
- Working for an established, family run business where you are part of the family
- Training and development opportunities
- Company Pension
- Injury and Death in Service Insurance
- Onsite Parking
- Full uniform and PPE provided.
- Cycle to work scheme.
- Health cash back plan
- Employee discounts portal
- 20 days holiday per year

**What we need from you**
- Excellent level of IT literacy, both Microsoft Office packages and the confidence to learn bespoke software and processes.
- Being able to work and make decisions from initiative, applied knowledge and available resources and work as part of a collective team.
- Ability to pass Police Vetting
- Awareness and understanding of health and safety requirements.
- Ideally from a call centre/customer service/roadside recovery background
- Are enthusiastic, driven, and motivated.
- Must be focused on maintaining operational excellence throughout, working to a high standard to ensure the needs of our customers are met and exceeded
- Awareness and understanding of health and safety requirements.
- Flexible approach to role and working environment.

**If the above sounds like you and you would like to be part of the family or you just have some more questions about the position we cannot wait to hear from you**

To be considered for this position please send us a copy of your up to date CV where it will be carefully reviewed

**Salary**: £12.00 per hour

Expected hours: 48 per week

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Relocation assistance
- Store discount

Schedule:

- 12 hour shift
- Day shift

Ability to commute/relocate:

- Askam and Ireleth: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Controller (days)

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