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Administrator

5 months ago

Camberley, United Kingdom Fourwalls Full time

Job Advert

**Job Specification**

Operations Coordinator

We are looking for a well-organised Administrator to join our team in Camberley. You will be responsible for supporting a team of photographers delivering services to our clients; co-ordinating and scheduling their workload; and understanding client requests and managing internal and external communications. You will be responsible for ensuring our clients receive a personable and tailored service to build loyalty and ensure repeat business and act as the critical link between clients and photographers.

This is a fantastic opportunity for an efficient coordinator to join Fourwalls, an exciting, innovative and rapidly expanding business offering a wide range of property marketing and surveying services to estate agents, surveyors and architects including photography, videography, floor plans, EPCs and CGIs.

**Main responsibilities**
- Organise appointments and assign photographers based on locations and abilities whilst ensuring efficient diary planning and utilisation
- Booking jobs from clients onto our online system
- Liaising with clients and internal departments on photographers' availability
- Act as the first point of contact for telephone queries; answering questions, redirecting calls and taking messages as required
- Problem solve and assist with day-to-day issues that may arise and require investigation or escalation
- Improve the photographers’ utilisation and performance by working closely with the local Regional Photography Manager
- Creating and monitoring Excel reports (e.g. utilisation report, EPC upload report) and informing the relevant departments of the results
- Monitoring client satisfaction through regular check ins and feeding back to relevant departments
- Performing other office duties to assist the operations department when needed

**Experience required**
- Experience supporting a team in an administrative capacity
- Experience of diary management and workforce planning essential

**Specific skills & attributes needed**
- Great attention to detail with a thorough and methodical approach to tasks
- Ability to work independently as well as a team
- Ability to problem solve
- Excellent organisational skills
- Enthusiasm and willingness to learn
- Customer service focus
- Willing to show initiative
- Excellent phone manner and communication skills
- Natural ability to build rapport over the phone
- Confident multi-tasking in a fast-paced environment and the ability to remain calm under pressure
- General business skills (use of Microsoft Office, CRM system, filing, diary management)

**Other**

Report to Paige Ogden (General Operations Manager) in all of the above.

**Location**: Hybrid working, from the Camberley Office and home

**Hours**: 40 hours a week (8.30am - 5.30pm) Monday to Friday

**What Fourwalls offer**
- A starting salary of £24,000 per annum, dependant on ability and experience
- 25 days annual leave plus bank holidays
- A wellbeing day (1 extra day’s holiday)
- Bupa healthcare
- Annual bonus
- Sabbatical scheme
- Ongoing career progression
- Regular company socials
- Mental health first aiders and employee assistance programmes
- Pension
- Flexible working
- Childcare vouchers, enhanced maternity and paternity pay

We offer hybrid working with 3 days at the office and 2 days at home each week.

As well as all these great benefits, Fourwalls has a positive, forward-thinking and inclusive working environment. We really care about our employees, clients and our planet, and strive to do business in an ethical and sustainable way.

Fourwalls is currently working towards its B Corp accreditation. B-corp accreditation - are companies verified by B Lab to meet high standards of social and environmental performance, transparency, sustainability.