Maintenance Administrator

2 weeks ago


Cambridge, United Kingdom Coulson Building Group Full time

**MAINTENANCE ADMINISTRATOR**

Part Time (hours to be discussed with successful applicant)

**Job Role**

To effectively manage enquiries for maintenance and facilities management work, scheduling engineer attendance, organising and supervising completion of the work. Working alongside department team members in an efficient and customer service focused way.

**Responsibilities**
- Schedule facilities management works from original enquiry to completion on site to ensure that the customer’s needs of quality, timing and value for money are met, whilst maximising the profit made.
- Organise and schedule labour efficiently to minimise down time.
- Liaising with other personnel in the Services Department and the Group’s other trading departments as necessary, arranging labour and completion of enquiries.
- Dealing with customer queries and complaints to a satisfactory conclusion (in conjunction with Administration/Services Director).
- Resolving customer invoice queries/complaints (in conjunction with Administration/Services Director).
- Carry out administrative routines on key accounts including maintaining progress reports.
- Organise the works to ensure a working environment that is safe and without risk to health in accordance with the Coulson Building Group Health, Safety and Environment Management Systems.
- Act as central reporting point of contact for other members of the department when absent (due to site visits, holidays or sickness).
- Actively promote the services of the department to new customers to increase our client base and also to existing customers to increase the number of facilities management enquiries received.
- Any other duties and responsibilities as may be reasonably requested, having at all times full regard for the service area’s competitiveness, efficiency and general viability.

**Quality**
- A commitment to providing a high quality, customer focused service and to ensure that jobs are managed in accordance with the Company’s Quality Management System.
- Maintain and develop meaningful communications and working relationships and act as primary point of contact for customers and their representatives, receiving feedback and providing a clear customer focus in relation to provision of the service.

**Skills/Knowledge**
- Professional telephone manner with a friendly and empathetic approach to dealing with customers.
- Able to work effectively as part of a team.
- Ability to communicate and interact with relevant stakeholders including customers and staff.
- Demonstrate adaptability in meeting customer needs.
- Ability to deal with conflicting priorities and remain calm under pressure.
- Excellent IT and communication skills.

**Experience/Qualifications**
- Experience in a similar role within the Construction industry would be beneficial.
- Experience of customer focused service delivery.

**Benefits**
- Competitive salary
- 24 days holiday plus Bank Holidays, increases with length of service (pro rata)
- Pension contribution
- Long service awards
- Swavesey office with free parking

**Job Type**: Part-time
Part-time hours: 20 - 25 per week

**Salary**: £30,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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