Maintenance Administrator
2 weeks ago
Full TimeSchedule facilities management works from original enquiry to completion on site to ensure that the customer’s needs of quality, timing and value for money are met, whilst maximising the profit made.
Organise and schedule labour efficiently to minimise stand-by or down time.
Liaising with other personnel in the Services Department and the Group’s other trading departments as necessary, arranging labour and completion of enquiries.
Dealing with customer queries and complaints on work in progress to a satisfactory conclusion (in conjunction with Administration/Services Director).
Resolving customer Invoice queries/complaints (in conjunction with Administration/Services Director).
Carry out administrative routines on key accounts including maintaining progress reports/management information systems.
Organise the works to ensure a working environment that is safe and without risk to health in accordance with the Coulson Building Group Health, Safety and Environment Management Systems.
Act as central reporting point of contact for other members of the department when absent (due to site visits, holidays or sickness).
Actively promote the services of the department to new customers to increase our client base and also to existing customers to increase the number of facilities management enquiries received.
Any other duties and responsibilities as may be reasonably requested, having at all times full regard for the service area’s competitiveness, efficiency and general viability.
Quality
Adopt a hands-on approach with a commitment to providing a high quality, customer focused service.
Ensure that jobs are managed in accordance with the Company’s Quality Management System.
Communication.
Maintain and develop meaningful communications and working relationships and act as primary point of contact for customers and their representatives, receiving feedback and providing a clear customer focus in relation to provision of the service.
**Job Role**:
To effectively manage enquiries for maintenance and facilities management work, scheduling engineer attendance, organising and supervising completion of the work. Working alongside department team members to deliverin an efficient and customer service focused way.
**experience & qualifications**:
**General**
**Skills/Knowledge**
- Professional telephone manner with a friendly and empathetic approach to dealing with customers.
- Able to work effectively as part of a team.
- Ability to communicate and interact with relevant stakeholders including customers and staff.
- Demonstrate adaptability in meeting customer needs.
- Ability to deal with conflicting priorities and remain calm under pressure.
- Excellent IT and communication skills.
**Experience/Qualifications**
- Experience in a similar role within the Construction industry would be beneficial.
- Experience of customer focused service delivery.
**Benefits**
- Salary and benefits package between £25,000 - £30,000 per Annum
- 24 days holiday plus Bank Holidays, increases with length of service
- Pension contribution
- Long service awards
- Cambridge office with ample free parking
- 10 mins walk from Cambridge North Station
**how to apply**:
Please send your cover letter and CV to:
Natalie Firmin
HR Manager
01223 423800
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