Temporary Tech Service Desk Consultant
3 weeks ago
We have an exciting on-going temporary position for an IT Service Desk Technician working for one of our amazing clients. It is 9-5, Mon - Fri, and offers hybrid working for 2 days per week.
As a 1st Line support technician, you will use your skills to deliver good support for the company in regards to IT queries. This role would suit someone who has previously worked in customer service, call centre, or IT support.
What Will You Do?
- Use all available resources, investigative tools, and industry standards to determine if issues require corrective action and develop interim alternative workflows/workarounds when possible.
People in this role typically have the following skills:
- Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
- Able to recognise and analyse problems
- Expert problem solving and decision-making skills.
- Team Orientation: Builds strong relationships with peers to achieve objectives.
- Ability to think outside the box.
We are seeking someone with previous experience of Customer Service, Service Desk, or contact centres. It would be beneficial if you have knowledge of IT networks and connectivity technical knowledge.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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