Customer Services/administrator
3 weeks ago
Our Client is a UK leading convertible roof repairs specialist. From soft top repairs to non-operational roof systems, they find the best solutions for cabriolet owners of all makes and models. They are looking for a professional, skilled and friendly AdminAssistant to join their growing Redhill Team.
This role is working Monday to Friday plus one Saturday in every four. The Salary is £22k to £24k dependent on experience.
**As Customer Services/Administrator you will be required to carry out the following duties**:
- Responsible for receiving incoming calls and manning reception desk, ensuring each call dealt with correctly with high level of customer service.
- Present the clients services and skills over the phone to secure bookings.
- Meet and greet customers into reception, confirming booking details and relaying information to the workshop.
- Diary management using internal booking system.
- Communicate repair requirement to customers vehicles clearly, selling the job and answering any doubts they may have - helping them to make a decision.
- Key liaison between Customer/Workshop/Office.
- Have good control and knowledge over vehicle repair and collection, with good communication between teams for ultimate efficiency and turnaround of vehicles.
- Update the database with customer information accurately.
- Generate Invoices and take payments.
- Liaise with customers, workshop and external subcontractors.
- Assist Office Manager with Health & Safety responsibilities
- Help train new entrants into the office team
- Assist the Office Manager with any duties asked to perform within the team.
- Take control of the team & duties when Office Manager is absent
**Person Specification**
- Have a high level of customer service.
- Strong customer service skills.
- Good communication skills both verbal and written.
- Strong Organisation skills.
- Enjoy working a part of a friendly team.
- Good IT skill with knowledge or Microsoft office suite.
- Keen to learn new skills.
- "Can Do" attitude.
- Works well under pressure
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