Business Service Manager

3 weeks ago

Redhill, United Kingdom TLP Consultancy Ltd Full time

Business Service Manager
Redhill, Surrey (Hybrid working 1-2 days in the office)
£55-60,000 + 6K car allowance, PMI etc
Joining this fantastic financial services company in Redhill you will thrive on managing multiple projects and stakeholders simultaneously.
At any one point in time they have multiple projects running and are currently looking for a Business Service Manager to act as point of contact of for all requests regarding general issues and reporting needs.
This person will be responsible for managing the relationships with the internal and JV partner's (JVs) delivery team to aid project prioritisation, getting business case, representation of projects into Project Forum, track/report progress internally and JVson delivery of assigned projects in terms of budget, schedule, risk & issues, quality.
Responsibilities will include:

- Main point of contact for JV partners, internal and external stakeholders and to control and manage these relationships
- Responsible for working with JV partners on prioritising, agreeing and negotiating JV priorities
- Responsible for liaising all request of information for internal & external reporting (including but not limited to - board, governance committees, forums, suppliers, vendors, regulators, across the business)
- Liaising with delivery teams and JVs for end-to-end requirements, project delivery (budget, schedule, risk & issues, quality) and ensuring that project deliverables meet JVs requirements
- Liaise with various internal and external delivery teams to help drive most appropriate project approach & methodology in agreement with stakeholders for project delivery
- Working with various internal and external delivery teams for liaising the project plans with appropriate milestones, defining tasks and allocating adequate level of resources for delivery
- Working with various internal and external delivery teams to liaise the transition of the project into business as usual (BAU) service as part of an agreed service transition plan
- Creation of effective communication plans and communication with stakeholders including governance meetings, periodic & adhoc communications to stakeholders
- Organise and facilitate meetings with project team members and provide clear and effective feedback
- Manage budget, scope and project schedule, tracking deliverables and reporting on project health - progress, risk, dependencies, resourcing, schedule and deliverables etc.
- Present reports to stakeholders on progress, including risks, issues and suggested mitigation plan regarding successful uninterrupted agreed delivery in agreement with stakeholders
- Evaluate and assess the results of the project which may include 'lessons learned' as well as benefits realisation assessments
- Deal with or escalate any identified risks in relation to risk policies and/or legislative and regulatory guidelines in accordance with risk framework
What we're ideally looking for:

- Significant practical experience in a similar role with demonstrable knowledge and expertise of successfully delivering leasing and / or automotive projects to time, budget and quality
- Previous experience in managing multiple relationships and managing expectations
- Experience of working in an established organisation offering leasing / Contract Hire
- Experience with off the shelf technology packages including vendor selection and implementation
- Proven experience delivering projects using Agile and Waterfall methodologies
- Experience of hybrid working with multiple stakeholders (internal, external, 3rd party vendors)
- Experience of preparing forecast/estimation with BA & relevant stakeholders and tracking against approved budget
- Background in Financial Services industry desirable
- Demonstrated initiative and commitment for results and the ability to set priorities and manage multiple initiatives
- Solid work ethic with attention to detail
- Excellent communication skills and the ability to liaise with all stakeholders at all levels
benefits include:

- Competitive salary of £55 - £60,000 dependent on experience
- 30 days holiday per annum, plus bank holidays
- Annual bonus
- Car allowance
- Generous pension contributions
- Employee assistant programme
- Enhanced family friendly policies
- Sharesave scheme
- Discounts on high street brands
- Local retail discounts

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.

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