Support Administrator Apprentice

2 weeks ago


Staverton, United Kingdom Pennant International Full time

We are looking for a Support Administrator Apprentice to join us on a permanent Full-time basis to provide technical administrative assistance to our Support department.

**Who is Pennant?**

Pennant International Group is a leading, worldwide provider of technology-based training solutions, ILS software and services to the Defence, Aerospace, and safety critical industries. We have offices across the globe and aim to be the global provider of choice for world-class products and services which train and assist engineers in both the defence and regulated civilian sectors.

**Our Values**

We aim for excellence by continuously striving to improve (Innovation), take responsibility (Quality), believe that everyone matters (Teamwork) and deliver on our commitments (Respect). Our values drive our daily interactions, support a culture of collectiveness and collaboration whilst challenging continued performance.

**The Role**

Our dedicated Support Services department has a core level of qualified and experienced engineers, providing us with the skills and knowledge to establish Pennants reputation for delivering highly professional, reliable and cost-effective customer support services. When Pennant design new equipment, the support and training requirements are a major consideration. This department is looking for a Support Administrator Apprentice to cover the following tasks;
**KEY RESPONSIBILITIES AND DUTIES**

1. Managing customer queries on through Pennants online customer support portal, ensuring the queries are distributed to the correct technical resource.

2. Manage and plan each Support Representatives movements to ensure contractual maintenance visits and obligations are adhered to.

3. Managing the copy, distribution and control of customer / support data both internally and externally.

4. Assistance with creating reports to support contractual requirements.

5. Collating and distributing monthly Key Performance Indicator results.

6. Supporting and attending internal and customer facing meetings when required.

7. Producing and recording project data in hard copy and electronic formats whilst ensuring documentation (which may include drawings, media, documents etc) is filed appropriately.

**KEY SKILLS**

1. Ability to meet the entry requirements of the apprenticeship and to attend and undertake the studying and coursework

3. Clear communication and organisation skills

3. Ability to maintain confidentiality of information and data at all times

4. Strong teamwork background with the ability to work independently on tasks

5. Ability to work with detailed information in a structured fashion

6. Ability to work to tight deadlines and able to deal with several issues at once

**To Apply



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