Pcs Processing and Customer Advisor

7 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis.

If you enjoy working independently and are confident in handling detailed information, you have what this role needs You will join the Prescription Processing Teams, working to accurately reimburse contractor payments and collate prescribing information.

What do we offer?

A permanent role (on completion of a 6 month probationary period) working on a variety of different tasks as required
Working days will be Monday to Friday, with flexible hours available from 7am into the evening. At times there may be a need for you to work specific daytime hours dependant on the task you are assigned to
27 days leave (increasing with length of service) plus bank holidays
NHS pension
Hybrid working. Office attendance may be required so you must live a reasonable distance from our site in Newcastle, city centre
Access to a wide range of benefits and high street discounts

You will be able to demonstrate these essential skills and knowledge:
High level of accuracy and attention to detail

Comfortable with repetitive work

Time management and ability to work flexibly to ensure deadlines are achieved

Computer proficiency and keyboard skills

Excellent Customer Service Skills

Self-motivated

Well organised and discreet

Tell us about a time when you have analysed and interpreted complex information from a variety of sources?

Tell us what experience you have of dealing with customers?

Tell us what exposure you have had to working flexibly on a variety of tasks and how you manage the workload?

Tell us about a time when you have followed technical instructions to complete a task?

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients, and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems.

Creating reports that can be presented to internal and external customers and stakeholders.

Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection.

Working collaboratively to identify improvement across a range of business functions

Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

Identify and communicate any non-routine technical or system issues to appropriate people

Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

Responsible for the security of documents, information and eq

  • Pcs Processing and Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis. If you enjoy working independently and are confident in...

  • Pcs Processing and Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent full time basis. This is a hybrid working role that requires flexible...

  • Pcs Processing and Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis. If you enjoy working independently and are confident in...

  • Italian Speaking Customer Service Advisor

    4 days ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment and Training Full time

    **Rewards and Benefits on offer;** - Working for a blue-chip company with a great team-based culture. - Continuous training and development provided. - Permanent position - The role is only working Monday to Friday 8am - 4pm **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service client in their...

  • Italian Speaking Customer Service Advisor

    2 days ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment and Training Full time

    **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service client in their search to appoint Italian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure youprovide your customers with the best experience possible. You...

  • Customer Service Advisor

    6 days ago

    Newcastle upon Tyne, United Kingdom cvgroupjobs Full time

    **Are you looking to join a vibrant, forward thinking and all-round fabulous business?** **Do you want to work Monday to Friday 9am to 5pm?** **Do you have fantastic communication skills and a curious mind?** **Do you want to train and work from the comfort of your own home, with us providing the computer and equipment to get you started?** **If the...

  • Swedish Speaking Customer Service Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

    **Rewards and Benefits on offer;** - Working for a blue-chip company with a great team-based culture. - Continuous training and development provided. - Fixed term contract for 6 months - The role is only working Monday to Friday 8am - 4pm **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service...

  • Finnish Speaking Customer Service Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

    **Rewards and Benefits on offer;** - Working for a blue-chip company with a great team-based culture. - Continuous training and development provided. - Fixed term contract for 6 months - The role is only working Monday to Friday 8am - 4pm **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service...

  • French Speaking Customer Service Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

    **Rewards and Benefits on offer;** - Working for a blue-chip company with a great team-based culture. - Continuous training and development provided. - Fixed term contract for 6 months - The role is only working Monday to Friday 8am - 4pm **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service...

  • Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Sitel Group Full time

    **Customer Service Advisor**: - Req ID#: 207948- Newcastle upon Tyne, Agent Opening, GB**Customer Service Advisor**: - Operations**Learn, Lead & Grow at Sitel Group®**: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be...

  • Dutch Speaking Customer Service Specialist

    2 days ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment and Training Full time

    **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Dutch Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure youprovide your customers with the best experience possible. You...

  • German Speaking Customer Service Specialist

    2 days ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment and Training Full time

    **The Company you will be working for**: MTrec is proudly representing our truly unique and special customer service client in their search to appoint a German Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure youprovide your customers with the best experience possible. You...

  • Customer Support Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Looking for a company that can provide real progression and development?** **Are you interested in working for a company leading the future of wealth management?** **Do you have the skills to really engage with your client base and deliver an unforgettable service?** If yes, Reed have the ideal role for you! Basic salary is**£20,592 + up to £500 pcm...

  • Collections Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Reed Accountancy Full time

    Reed Accountancy & Finance are delighted to be working with a well established client in Newcastle who are looking for experienced Collections Advisors to join their team on a permanent basis. Working in a busy team, your main duties will include: - Provide correct advice to customers, sometimes redirecting to the relevant departments who can assist...

  • Finance and Processing Advisor

    4 days ago

    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team. We are looking for colleagues...

  • Finance and Processing Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    Job Description At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team. We are looking...

  • Customer Service Call Centre Agent

    10 hours ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...

  • Customer Sales Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Sales Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Sales Advisor role**: As a Customer Sales Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with customer...

  • Customer Service Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Service Advisor role**: As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with...

  • Customer Collections Advisor

    7 hours ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Collections Advisor Newcastle City Centre £20,500 starting basic, rising to £21,500 + Bonus (OTE £25,000)** Do you have a background in customer service or collections? Are you looking for a new role with great earning potential and genuine progression opportunities? Look no further! **The Customer Service Collections Advisor...