Finance and Processing Advisor
2 days ago
At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.
We are looking for colleagues to join our team of **Finance & Processing Advisors** putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
**What are we looking for in our Finance and Processing Advisors?**
- Sociable, helpful and eager to provide excellent service to customers.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- This role involves processing customer loan documentation sent to us and dealing with these in accordance with our standard operating processes. Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.
- Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves
- Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)
- Responding to technical financial queries received from internal colleagues as well as other client teams
- Completing regular General Ledger reconciliations e.g. cash movement.
- Liaising with our client Finance team to provide trial balance and other required reconciliation data and reports.
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
**Work Environment**
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.
Our Finance and Processing team working hours are between 8am and 6pm, Monday to Friday and Saturday mornings. Shifts usually start, 8:00; 9:00 and 10:00 with a rotation for the Saturday.
**What can we offer you?**
- A salary up to 23,500 GBP depending on experience.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
- Mental health first aider's support
- Plus, a lot more on offer.
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