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Patient Admin Coordinator

4 months ago

Nottingham, United Kingdom Hidden Hearing Ltd Full time

**Patient Admin Coordinator**

**Nottingham City Centre**

**Private Healthcare provider - Hidden Hearing**

**Full time - Mon-Fri 09:00-17:30 (40hrs/wk) - no evenings or weekends)**

**Basic salary £22,930 + performance related monthly bonus scheme (OTE £24,000)**

We want to hear from people who are passionate about delivering a Premium Customer Service experience for our patients.

**What will I be doing?**

You will be based in our Nottingham Hub. Where we are in the exciting phase of developing a new centralised team to manage both patient and Hearing Aid Dispenser communications and diary activity.

The primary purpose of the role is to manage multiple Hearing Aid Dispenser diaries as well as other administrative duties to meet the needs of our patients and to optimise Hearing Aid Dispenser resource. You will occasionally be dealing with inbound calls from patients as well as making outbound calls to confirm attendance with patients to ensure daily appointments runs smoothly.

**Do you have?**
- A ‘can do' attitude
- The drive and desire to provide excellent customer service
- Experience within an administrator role or similar
- Excellent verbal and written communication skills
- Previous experience of providing customer care
- The ability to multi-task
- A good working knowledge of IT (Basic Microsoft Office packages)
- Good organisational and admin skills
- The ability to make a positive contribution to a lively and dynamic team environment

**Then this role could be for you**
- Private Health Insurance (after 1 years’ service)
- Opportunities to build a long term career in Audiology
- Newly refurbished, modern working environment
- Friends and family discounts

**Who Are We?**

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics, visiting sites and also offer our patients home visits. We have high levels of employee engagement and have a silver Investors in People Award.

Part of the Demant global family of businesses please find out more about us by visiting;

**Job Types**: Full-time, Permanent

**Salary**: £22,930.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location