Patient Care Coordinator

3 days ago


Nottingham, Nottingham, United Kingdom TFP Fertility Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Executive to join our team at TFP Fertility. As a key member of our contact centre, you will play a vital role in providing exceptional customer service to patients navigating their fertility journey.

Key Responsibilities
  • Initial Enquiry Handling: Respond to patient enquiries in a timely and empathetic manner, providing clear guidance on the next steps in their fertility journey.
  • Booking and Scheduling: Coordinate the booking of initial consultations and fertility assessments, ensuring seamless communication with patients and clinic staff.
  • Patient Support: Offer personalized support to patients throughout their fertility journey, addressing their concerns and providing reassurance.
  • Communication and Documentation: Maintain accurate records of patient interactions, ensuring that all necessary information is documented and communicated to relevant teams.
  • Target Achievement: Meet monthly targets for booking and conversion of enquiries, driving business growth and success.
Requirements
  • Customer Service Experience: Minimum two years' experience in a customer-facing role, with a proven track record of delivering exceptional service.
  • Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with patients over the telephone and via email.
  • Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Empathy and Compassion: A compassionate and empathetic nature, with the ability to understand and address the emotional needs of patients.
What We Offer
  • Competitive Salary: A competitive salary, dependent on experience.
  • Dual Contribution Pension Scheme: A dual contribution pension scheme, providing a secure financial future.
  • 27 Days Holiday Entitlement: 27 days holiday entitlement, plus bank holidays, offering a healthy work-life balance.

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